Carrier Team Service Analyst

The Fraud Analyst is responsible for detecting, investigating, and preventing fraud across various payment services. This position involves monitoring transactions and analyzing data to identify patterns of fraud. The role works with management to elevate incidents and provides quarterly statistical metrics based on system performance and results.

Full-time

• Conduct critical suspect reviews for wire payments, ensuring timely release or cancellation.
• Perform immediate review and escalation of potential fraud using dedicated software.
• Create and maintain system filters and policies for known fraud and internal controls.
• Review and decide on negotiable items to pay or return.
• Process claims for EFT services, including ACH, Debit Cards, and Zelle.
• Conduct daily review of client reports to prevent and identify suspected fraud.
• Perform debit card maintenance, including travel exemptions, reissues, and managing inventory.
• Reconcile general ledgers associated with losses and debit cards.
• Provide support for internal and external customers.

Education:

High school diploma or equivalent.

Experience:

5+ years of financial institution operations experience with advanced experience in fraud and anomaly detection.

Experience with NICE Actimise Xceed and Fiserv Premier is required. Knowledge of state and federal laws and regulations affecting the financial services industry, including the Bank Secrecy Act, USA PATRIOT Act, and Anti-Money Laundering programs.

This position involves walking, talking, hearing, and using hands to operate objects or controls, and requires sitting for long periods. Vision is required to read documents and computer screens. An individual may be required to lift and/or carry up to 25 pounds. The noise level in the work environment is usually moderately quiet.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.