Sheriff's Communications Officer ; COR

Sheriff's 911 Communications Officer I (COR) About the job

EXAMPLES OF ESSENTIAL DUTIES

• Operate a variety of communications equipment including radio systems, enhanced 9-1-1, various telephone systems, Telecommunications Device for the Deaf (TDD) equipment, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Receive emergency calls and obtain essential information in order to determine priority, locale, and the appropriate emergency units to be dispatched.
• Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.
• Transmit information and orders to, and receive messages from county, city, allied agency, and other emergency units; type all radio transmissions received and sent.
• Make inquiries to local, State, and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.
• Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.

MINIMUM QUALIFICATIONS

Education:

Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience:

One year that involved a substantial amount of public contact, preferably in a public safety agency.

Knowledge of:
The functions, operations, rules, and regulations of the Sheriff's Department; modern office practices and procedures, and operation of standard office equipment; proper English language usage, spelling, and grammar.

Ability to:
Learn the codes, techniques, and procedures in dispatching emergency units, operating radio, telephone, Telecommunications Device for the Deaf (TDD) equipment, multi-channel recorders, playback machines, alarm systems, Computer Aided Dispatch (CAD) systems, and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment;

complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly, calmly, and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors, co-workers, law enforcement, fire, medical, other personnel, and the public.