Eligibility Technician I​/II

BASED ON THE NUMBER OF APPLICATIONS THIS POSTING MAY CLOSE WITHOUT NOTICE. EARLY APPLICATION IS ENCOURAGED.

The County of Riverside's Department of Public Social Services (DPSS) Self‑Sufficiency Division is recruiting multiple bilingual and non‑bilingual Eligibility Technician I/II positions for McFresh and Cal Works throughout Riverside County.

For positions located in the Desert Region of Riverside County, please apply through 26-13602-02.

• Western:
  La Sierra Riverside, Jurupa, Norco
• Mid‑County:
  Perris, Lake Elsinore, Temecula, Hemet, Moreno Valley
• Southern Region:
  Elsinore, Temecula, Murrieta, Menifee

New hire training for this classification requires a mandatory induction training class that is approximately 16‑20 weeks. Interested candidates should make all necessary arrangements to ensure attendance throughout the entirety of this training class as this is an important component of being successful as an Eligibility Technician.

In addition to an exciting and challenging career opportunity with DPSS Self‑Sufficiency or Children’s Services, the County of Riverside offers a competitive salary*, outstanding benefits package and actively promotes a healthy work/life balance. Benefits include: a starting rate of 10 days paid vacation*, sick‑time accrual, a CalPERS defined benefit retirement plan, medical flex benefit of $926.52 monthly, paid vision, short‑term disability, life insurance, voluntary deferred compensation (457), and 12 paid holidays a year.

Teleworking as an Eligibility Technician may not be considered until newly hired employees pass their 18‑month probationary period. After successful completion of this probationary period, teleworking can be requested but is not guaranteed.

* Competitive Salary, during the 18‑month probationary period Eligibility Technicians will receive various increases. After the probationary period, 4% increases are scheduled on the anniversary date until the max rate of pay is achieved. For more information, please visit the benefits tab of this posting.
* Vacation Accrual (Bi‑Weekly Accrual): 0 < 3 year = 80 Hours (10 Days), 4 < 9 years = 120 Hours (15 Days), 10 or more years = 160 Hours (20 Days)

Eligibility Technician I = $21.73 - $28.59 Hourly

Eligibility Technician II = $23.79 - $32.39 Hourly

Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community‑based organizations to serve the needs of the community. The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.

For questions about this career opportunity, please contact: SSDRecruitment, CSDRecruitments

• Initially participate in Eligibility Technician Induction Training consisting of formalized class training and on‑the‑job training, which would give instruction to learn the typical duties performed by the journey level classes.
• Interview applicants for, and recipients of one or more aid categories, to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services, by phone, or in private homes, hospitals, nursing homes, and other locations outside of the Department; obtain pertinent information concerning such items as income, other financial resources, and financial obligations/debts from applicants and recipients;
  
  obtain additional information to resolve discrepancies in the applications and declarations by telephone, correspondence, or personal interviews.
• Determine eligibility in accordance with established procedures; dictate or record information for case records.
• Interpret program regulations and other pertinent material to applicants, recipients, and the general public.
• Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show…