In-Room Dining Agent

The Mission Inn Hotel & Spa

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you'll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you'll find a supportive culture where your contributions are impactful and recognized.

Joining our team means becoming part of a people-first culture where your development and success are a priority. If you're ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.

• Answer incoming calls for room service orders professionally and courteously.
• Accurately record food, beverage, and special dietary requests.
• Enter orders into the hotel's point-of-sale (POS) system.
• Communicate order details to kitchen and service teams.
• Monitor order preparation and delivery times.
• Handle guest inquiries, complaints, and special requests promptly.
• Process payments and maintain accurate billing records.
• Coordinate tray pickup and room service follow-up when required.
• Maintain knowledge of menu items, promotions, and hotel services.
• Ensure compliance with hotel standards and food safety regulations.

• High school diploma or equivalent.
• Previous customer service, hospitality, or food service experience preferred.
• Strong communication and telephone etiquette skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and POS system knowledge.
• Excellent problem-solving and guest service skills.

• Customer service excellence
• Attention to detail
• Time management
• Teamwork and coordination
• Professional communication
• Organization and accuracy

• May require shifts during evenings, weekends, and holidays.
• Fast-paced hotel environment.
• Frequent interaction with guests and multiple departments.

Compensation: $18.25

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.