Innovation & Technology Technician Ii

Innovation & Technology Technician II

Client Services Division, Innovation & Technology Department, one (1) vacancy.

• Perform the helpdesk function, including answering phone calls, creating tickets, remote desktop support, and following up on outstanding requests.
• Install, configure, test, troubleshoot, and repair the City's standard desktop hardware, software, mobile devices, and various peripheral equipment.
• Perform high-level troubleshooting and repair of equipment or routine recovery procedures in the event of malfunctions.
• Assist with running batches and processes as needed; develop and maintain technical documentation of processes, procedures, and produce training materials.
• Research equipment and software and obtain cost quotes.
• Secure new equipment, keep log of receiving information, and release equipment to appropriate personnel; stock and maintain documented spares inventory of high‑turnaround parts, equipment, and devices.

• High School graduation or satisfactory equivalent (GED).
• Two years of full‑time experience in the information technology field.
• Successful candidates must pass a thorough police background investigation prior to appointment.
• Possession of a valid, class "C" California Motor Vehicle Operator's License.
• When assigned to the Police Department, the ability to pass a police background investigation.

• Two (2) years of helpdesk experience.
• Experience providing IT support to a public safety department.
• Motorola Premier One CAD & Mobile Client experience.
• Motorola RMS experience.
• Laserfiche experience.