Talent Management System Analyst III; Business Process Analyst III - CE

Talent Management System Analyst III (Business Process Analyst III - CE)

We are seeking a lead-level Talent Management System Analyst to join the County of Riverside’s Department of Human Resources. This role requires independent judgment, project oversight, governance management, and the ability to lead complex assignments within the Riv Co Talent system powered by Sum Total Systems.

The incumbent will lead the administration, management, and maintenance of the organization’s talent management systems—covering learning, performance, compensation, succession, career planning, and data analytics. The analyst will work directly with vendors to resolve system issues, ensure data integrity, develop training materials, and lead cross‑functional teams to solve complex business or system challenges. Additionally, the role will drive critical projects, including high‑visibility training initiatives with organization‑wide impact.

• Oversee Countywide Riv Co Talent system functions, ensuring data integrity, testing changes, writing reports, and analyzing data flows for process improvement opportunities.
• Act as the primary contact for the systems vendor and County staff to plan and execute upgrades, enhancements, and fixes.
• Apply business process and analysis concepts to formulate system scope and objectives relative to business needs.
• Determine and deliver change management and communication needs to a broader audience supporting system changes.
• Evaluate requirements and develop design specifications for new or modified business processes; assess existing process models to identify automation and streamlining opportunities.
• Collaborate with subject‑matter experts to identify knowledge gaps, set training goals, design system content, and optimize functionality; keep materials updated.
• Evaluate system performance and course effectiveness based on established goals; reconfigure components as needed and ensure compliance with County standards.
• Confer with County officials, department heads, and supervisors regarding Talent/LMS system practices, procedures, and policies.
• Maintain awareness of current trends in Talent/LMS and HRMS, focusing on product and service development, delivery, and support.
• Document standards, processes, and support resources for team members and programs.
• Assist in developing and supervising staff performing specialized content‑management functions; train subordinate staff in Talent/LMS practices, procedures, and policies.
• Troubleshoot complex system issues, tickets, emails, and requests escalated by Department Administrators.
• Analyze system functions and recommend process improvements; identify trends to educate business leaders on talent management goals.
• Manage and support project management for talent‑related initiatives.
• Coordinate with business process managers to adopt system changes needed for new or modified services; test all changes prior to final implementation.
• Coordinate and implement system security; approve departmental requests for system access and collaborate with IT on network security and installation requirements.
• Serve in a staff capacity for formal and informal committees; prepare reports, correspondence, and statistical materials.

Graduation from an accredited college or university with a bachelor’s degree in public or business administration, human resources, finance, computer science, information systems, or a related field to the assignment. Additional qualifying experience may substitute for the education on the basis of 30 semester or 45 quarter units equaling one year of full‑time experience.

Three years of professional‑level experience, including at least one year in a journey‑level capacity working with business systems, information technology, program applications, business processes, financial reporting, data, or other accounting experience.

Principles and practices of financial, human resources, and other enterprise functions; project specification development; application design; data modeling techniques; application of industry/corporate standards and conventions for systems analysis and quality assurance; installation, testing, and migration processes and techniques; quality and version control processes; use of packaged, off‑the‑shelf, and third‑party application software, including office automation tools.

Write and modify technical and user documentation; prepare flow process diagrams and other design graphics; apply basic principles and practices to maintain and enhance enterprise system components; gather and analyze data; reason logically, draw conclusions, and make appropriate recommendations; communicate effectively; read, interpret, and apply laws, rules, regulations, standards, and procedures; establish and maintain effective relationships to gain cooperation.

License:
Possession of a valid California Driver’s License may be required.