IT Generalist

Location: RUBIDOUX OFFICE & YARD – 2520 RUBIDOUX BLVD – RIVERSIDE, CA 92509, USA

The IT Generalist is a senior contributor to the IT department with primary duties including providing technical support for ILB/LCC users, new user set-up, process and program efficiencies.

A working knowledge of information technology practices at a level normally acquired through completion of a bachelor’s degree in information technology, or related field or equivalent experience.

• Excellent customer service attitude to end users and IT staff.
• Knowledge of tier 1, tier 2, and junior IT staff support, typically from 4+ years of Help Desk, PC Technician, and/or IT Support Specialist experience.
• Attention to detail, strong organizational and time management skills sufficient to prioritize tasks and maintain productivity.
• Excellent verbal and written communication skills and technical capacity skills.
• Skill in organizing resources and establishing priorities.
• Ability to identify and fulfill the needs of management, accounting, and field employees.
• Ability to learn and support new systems and applications.
• Ability to maintain confidentiality.

• Experience with troubleshooting/supporting various operating systems – iOS/Android/W7,10,11/MacOS/Win Servers.
• Experience with or certification in Microsoft applications:
  Office, Access, Visio, and Windows Server.
• Experience in server services administration, configuration and maintenance – not limited to database, hardware refreshes, server upgrades and deployments, network resources setup and maintenance.
• Intermediate level networking experience.
• Requires travel: minimal (up to 10%) including in-state and out-of-state by car and/or plane with overnight stays.
• Required to maintain a valid driver’s license.
• This position is onsite.

• 1-2 years networking and system administrator experience; degree in related field or equivalent applicable work experience preferred.

Provide support to staff on all company-supported applications and devices.

Troubleshoot device problems, determine source, and advise on appropriate action.

Complete Information Technology project work.

Develop IT documentation, including SOPs, IT Handbook, and needed SME documents.

Create and manage onboarding sheets, equipment, and software request sheets.

Install, configure, and maintain company devices and related hardware and software.

Maintain knowledge of computer and/or network security systems, applications, procedures, and techniques.

Identify and resolve computer system malfunctions and operational problems.

Identify and communicate opportunities for improvement.

Act as a liaison between Enterprise Technical Services and the end user.

Perform server and network maintenance and troubleshooting. Provision new devices for end users.

Perform responsibilities in accordance with all company standards, policies, and procedures.

Identify and remediate end user technical issues or escalation as needed.

Provide direction to technical resources.

Perform other tasks and special projects as assigned.

• Wage range: $76,000 – 85,000 annually.
• Medical, dental, vision, life insurance, and 401(k) with company match.
• Paid Time Off (PTO).

• Background check, credit check, MVR and drug screen may be required (will vary by position).

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.