IT Field Engineer

Overview

The IT Field Engineer, internally titled Field Services Engineer (FSE), plays a critical role in ensuring Impact Networking’s clients receive top‑tier IT service, support, and implementation. This position requires working in the field, traveling to local customer locations to provide onsite service, maintenance, and project execution while maintaining Impact’s high standards. The FSE will collaborate with internal teams to resolve technical issues, support client onboarding, and ensure seamless IT operations.

This role demands both technical expertise and strong interpersonal skills to effectively diagnose and resolve issues while delivering an exceptional customer experience.

• Engage in Business Transformation Assessments (BTA) with an emphasis on discovery, information compilation, and data gathering – on‑site discovery and physical review of IT assets.
• Support client technical activities primarily onsite; all work is assigned, reviewed, and approved by the designated Field Services Manager.
• Implement core MIT networking, server, and computer technologies, including Windows Server, Hyper‑V, VMWare, Exchange, SharePoint, firewalls, switches, BDR solutions, Power Shell, Active Directory, Group Policy, and cloud services such as Office 5 365, G‑Suite, and Azure.
• Collaborate with Service Desk and Operations teams to develop and execute client management and maintenance plans, including monthly maintenance and documentation.
• Work with clients’ line‑of‑business vendors on technical requirements as needed.
• Document and resolve user computing issues requiring onsite remediation, ensuring customer satisfaction.
• Collaborate with the Technical Operations Center (TOC) to resolve user issues through a structured problem‑management process.
• Coordinate with third‑party vendors, Line of Business (LoB) application providers, and other divisions within Impact Networking Technology for efficient field support services.
• Timely documentation of issues and onsite labor performed within Impact’s ticket system.
• Participate in ongoing training and attainment of manufacturer certifications.
• Build and sustain relationships with customers and engineers to strengthen the company’s reputation through outstanding customer service.
• Maintain vendor contacts that benefit the company.
• Adhere to standards for documenting customer network status and activities.

• Minimum of 3 years of relevant experience in IT field services, including:
  • Fundamental understanding of Server Administration, Windows Server 2012–2025, Active Directory, DNS, DHCP, Remote Desktop Services.
  • Experience with VMware, Hyper‑V and other virtualization technologies.
  • Storage solutions: SAN, NAS, Shared Storage.
  • Fundamental understanding of firewalls, switches, and networking technologies, including Cisco Meraki, HP.
  • Backup technologies.
  • Office― 365, Azure and other cloud solutions.
  • Mobile operating systems (iOS, Android, Windows).
  • RMM tools such as N‑Able, Kaseya or Lab Tech.
• MSP experience preferred.
• Demonstrated experience preferred:
  • ITIL and Service Management.
  • Knowledge of HaloPSA Platform.
  • Working knowledge of event and incident management systems, including support for Incident, Change, and Request for Information requirements.
  • Strong verbal and written communication skills with a customer‑service focus.
  • Excellent problem‑solving skills.
  • Ability to communicate and work directly with customers to identify and resolve technical issues.
  • Initiative, ability to work under pressure, and manage multiple priorities.
• Education / Certifications:
  • Valid driver’s license and proof of insurance.
  • Microsoft Fundamentals certification.
  • Certifications such as CompTIA Network+, A+, Security+, ITF+;
    Microsoft‑365 Certified:
    Fundamentals.

The typical base salary for this role is $60,000–$75,000. Actual compensation packages are based on factors such as skill set, experience, training, licensures, and certifications. Impact may offer incentive compensation plans depending on role and‑or department.

• 5-year Tiffany & Co. gift card, 10-year custom Rolex, 20-year $20,000 check incentive rewards.
• Valuable time off: up to 20 days of PTO, 7 paid sick days, 12+ paid holidays, and paid parental leave.
• Development and growth opportunities with ongoing training and continued education reimbursement.
• 401(k) and retirement plans with complimentary financial advisory services.
• Comprehensive health, disability, life, dental, and vision plans.

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.