Associate Field Network Engineer

Overview

The IT Field Engineer (Field Services Engineer) plays a critical role in ensuring Impact Networking’s clients receive top-tier IT service, support, and implementation. The FSE works in the field, travels to local customer locations to provide onsite service, maintenance, and project execution while upholding Impact’s high standards. The FSE collaborates with internal teams to resolve technical issues, support client onboarding, and ensure seamless IT operations.

This role demands both technical expertise and strong interpersonal skills to diagnose and resolve issues and deliver an exceptional customer experience.

• Engage in Business Transformation Assessments (BTA) with an emphasis on discovery, information compilation, and data gathering. This process involves onsite discovery as well as the physical review and documentation of IT assets.
• Support client technical activities at the client’s location (onsite). All work at the FSE level will be assigned, reviewed, and approved by the designated Field Services Manager.
• Implement core MIT networking, server, and computer technologies, including Windows Server, Hyper‑V, VMware, Exchange, SharePoint, firewalls, switches, BDR solutions, Power Shell, Active Directory, Group Policy, and cloud services such as Office 365, G‑Suite, and Azure.
• Collaborate with the Service Desk and Operations teams to develop and execute client management and maintenance plans, including monthly maintenance and documentation.
• Work with clients’ line‑of‑business vendors on technical requirements as needed.
• Document and resolve user computing issues requiring onsite remediation, ensuring customer satisfaction.
• Collaborate with the Technical Operations Center to resolve user issues following a structured problem‑management process.
• Collaborate with vendors to provide efficient field support services, including third‑party vendors, LoB application providers, and internal divisions.
• Timely document issues and onsite labor within Impact’s ticket system.
• Participate in ongoing training and attainment of manufacturer certifications.
• Cultivate and sustain relationships with customers and engineers to enhance the company’s reputation through outstanding customer service.
• Maintain relationships with vendor contacts that benefit the company.
• Adhere to standards for documenting customer network status and activities.

• Minimum of 3 years of relevant experience in IT field services.
• Fundamental understanding of server administration.
• Experience with Windows 2012–2025 Server.
• Active Directory management and maintenance.
• DNS, DHCP, and Remote Desktop Services.
• Understanding of VMware, Hyper‑V, and other virtualization technologies.
• Storage solutions: SAN, NAS, and shared storage.
• Fundamental understanding of firewalls, switches, and other networking technologies.
• Experience with Cisco Meraki, HP, and other technologies.
• Backup technologies.
• Office 365, Azure, and other “cloud” solutions.
• Mobile operating systems (iOS, Android, Windows).
• RMM tools such as N‑Able, Kaseya, or Lab Tech.
• MSP experience preferred.
• Preferred: ITIL and service management experience.
• Preferred:
  Knowledge of HaloPSA platform.
• Strong verbal and written communication skills and a customer‑service focus.
• Excellent problem‑solving skills.
• Ability to communicate and work directly with customers to identify and resolve technical issues.
• Ability to take initiative.
• Ability to work under pressure and manage multiple priorities.
• Education/Certifications.
• Valid driver’s license and proof of insurance.
• Microsoft Fundamentals certification.
• Certifications such as CompTIA Network+, A+, Security+, ITF+.
• Microsoft 365 Certified:
  Fundamentals.

The typical base salary for this role is $60,000–$75,000. Actual compensation packages are based on several factors that are unique to each candidate, including skillset, experience, training, licensure, and other organizational needs.

Impact may offer applicable incentive compensation plans depending on role and/or department.

Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.

• 5-year…