Innovation & Technology Technician

Innovation & Technology Technician I – Client Services Division

The City of Riverside Innovation & Technology Department is accepting applications from current employees for the position of Innovation & Technology Technician I to fill two vacancies in the Client Services Division. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six months.

• Perform the helpdesk function, including answering phone calls, creating tickets, remote desktop support, and following up on outstanding requests.
• Install, configure, test, troubleshoot, and repair the City’s standard desktop hardware, software, mobile devices, and various peripheral equipment.
• Perform high‑level troubleshooting and repair of equipment or routine recovery procedures in the event of malfunctions.
• Assist with running batches and processes as needed; develop and maintain technical documentation of processes, procedures, and produce training materials.
• Research equipment and software and obtain cost quotes for hardware and software.
• Secure new equipment, keep a log of receiving information, and release equipment to appropriate personnel; stock and maintain a well‑documented spares inventory of basic high‑turnaround parts, equipment, and devices.

High School graduation or satisfactory equivalent (GED).

One year of full‑time work experience in the Information Technology field.

When assigned to the Police Department, the candidate must be able to pass a police background investigation.

• MTA:
  Windows Operating System Fundamentals
• Microsoft 365 Certified:
  Modern Desktop Administrator Associate
• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Systems Engineer (MCSE)
• Cisco Certified Technician (CCT)
• Cisco Certified Entry Networking Technician (CCENT)
• CompTIA A+ certification