Systems Assistant, Junior WMS Superuser

Systems Assistant, Junior WMS Superuser

Riverside

Nearest Major Market:
Riverside Nearest Secondary Market:
Los Angeles

The Junior WMS Super User is responsible for overseeing WMS issues that arise affecting DSV Operations or Client Operations. Responsibilities include but are not limited to troubleshooting, maintaining and supporting the facilities WMS. The Junior WMS Super User will provide solutions to WMS issues, open incidents with corporate IT for any issues that cannot be resolved locally, set up RF and printers in WMS, and efficiently communicate risks to Management.

The Junior WMS Super User will effectively communicate and work with WMS Super User throughout Change Request life cycle which includes performing UAT testing. In addition to WMS issues, the Junior WMS Super User will be required to investigate and resolve EDI issues from Client or DSV side. May be required to be "on call" outside of normal business hours in order to resolve system failures or other problems.

The Junior WMS Super User will:

• Act as the secondary support of the client's systems solutions for the user community
• Work to identify and resolve system issues on floor pertaining to all functions
• Actively work with Super User to come up with systemic solutions
• Develop and produce regular reports as needed for operations
• Will actively work with corporate IT to resolve issues that cannot be solved locally via detailed incidents
• Review WMS and operational processes to verify transactions are accurately executed
• Deliver improvement proposals on warehouse activity and WMS system
• Actively working to resolve client issues pertaining to WMS and EDI
• Support operation to set up RDT Scanner and Printers in Cargo WRITE
• Strong understanding of warehouse functions:
  Inbound and Outbound
• Effectively communicate issues to Management
• Conduct UAT testing for change requests as needed and suggested by Super User
• Works with Super User to resolve Client or DSV EDI issues
• Works with Super User to create WMS change requests

Other duties may be performed as required.

Supervisory responsibilities:

N/A

Skills and abilities:

• Mid to senior Microsoft Office skills
• Technical knowledge of technologies appropriate to the assigned application or set of applications, business unit or region
• Experience in the administration and maintenance of infrastructure, software, systems, etc.
• Experience with Red Prairie, RF/RDTs, UNIX, proprietary WMS Wi-Fi experience / RF systems and equipment experience
• English (reading, writing, verbal)
• Interpersonal communication and language skills
• Basic to intermediate skills needed
• Business and financial acumen
• Analytical skills

Education and experience:

• Either four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement
• Minimum of 1 year of job related/relevant experience
• 1-3 years of experience is preferred
• Experience dealing with end users, vendors, and clients
• End to end understanding of the business intelligence and all the components required to run a BI environment

Physical demands:

• Occasionally handling/fingering, sitting
• Frequently bending
• Constantly walking and standing
• Ability to lift/carry and push/pull 21-50 pounds
• Reach above shoulder, reach outward, squat, or kneel

Other physical requirements:

• Uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch
• Talk or hear
• Uses computer and telephone equipment
• Specific vision requirements include close vision and distance vision
• Must be able to lift, bend, stoop, reach, and climb
• Must be able to stand for several hours per day to perform required job duties as required by the nature of the business that is supported
• Must be able to travel by plane and/or automobile

Work environment:

• Rarely exposed to fumes or airborne particles, toxic or caustic chemicals
• Noise level is usually low to moderate
• Working conditions are normal for a warehouse environment
• Exposure to changing warehouse temperatures is possible
• May be required to be "on-call" outside of normal business hours in order to resolve system failures or other problems

The physical demands and work environment characteristics described above are representative of…