Organizational Change Manager

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Our client is seeking an experienced Change Management Contractor to lead, develop, and implement change management strategies for upcoming initiatives, including: organizational restructuring / coverage models, process changes, and system implementations / technology integrations. This person should bring a proven track record in change management, strong communication skills, and the ability to collaborate effectively with cross-functional teams in a fast-paced, B2B technology environment.

Key Responsibilities:

• Partner with leadership to define and implement the change management strategy and approach for key projects
• Identify key stakeholders and assess the potential impact of change on various teams, business units, and partners / customers
• Develop a tailored change management plan that includes communication, training, and support strategies

Stakeholder Engagement:

• Lead stakeholder assessments to understand potential risks, concerns, and resistance to change
• Conduct workshops, focus groups, and interviews to gather input from affected teams and address concerns
• Serve as the liaison between project teams and leadership to ensure alignment and facilitate smooth transitions

Communication and Training:

• Develop and deliver effective communication materials (e.g., emails, presentations, newsletters) that keep stakeholders informed and engaged
• Create and execute training plans to ensure that all employees are equipped to use new systems or processes effectively
• Foster adoption by ensuring continuous feedback loops, offering support resources, and monitoring progress

Impact Analysis & Risk Mitigation:

• Assess organizational readiness and identify potential risks or barriers to adoption
• Develop mitigation strategies for resistance and communicate them effectively across the organization
• Measure and report on change management success metrics, such as employee engagement, user adoption, and productivity improvements

Support and Sustainability:

• Provide ongoing support and guidance post-transformation to ensure sustained adoption and integration of new technologies
• Identify opportunities for improvement and refine the change management strategy as needed
• Coach and mentor leaders and managers on best practices for managing change within their teams

Change Management Plan:

• A comprehensive document outlining the overall change strategy, key milestones, timelines, resource allocation, and roles and responsibilities
• The plan also includes risk management strategies, communication approaches, and metrics for success

Stakeholder Analysis and Engagement Plan:

• A report or matrix that identifies key stakeholders, analyzes their interests, and recommends tailored engagement strategies for each group
• Includes action plans for addressing concerns and overcoming resistance (e.g., understanding causes, assessing impact, tracking progress and converting resistors into advocates)
• A detailed communication plan that includes the timing, frequency, and channels for delivering messages to different stakeholder groups
• Examples include email templates, townhall agendas, presentations, FAQs, newsletters, and intranet posts

Training Plan and Materials [in partnership with enablement]:

• A training plan that outlines learning objectives, training formats (e.g., classroom, online), schedules, and materials for key personas (inc. management)
• Delivery materials that may include presentations, user manuals, quick-reference guides, e-learning modules, toolkits, etc.

Feedback and Evaluation Reports:

• Surveys and focus group results that capture feedback from employees, leadership, and other stakeholders (e.g., customers / partners)
• Reports on key metrics such as adoption rates, sentiment, lessons learned, change effectiveness, and areas for continuous improvement

Tools and Techniques Used

• Project Management Tools: MS Project / G-Suite, Smartsheets, Jira, Trello
• Communication Platforms:
  Microsoft Teams / Slack, Intranet, Email Campaigns
• Survey Tools:
  Survey Monkey, Google Forms, Qualtrics
• Data Analytics & Reporting Tools:
  Microsoft Power BI / Tableau, Excel / G-Sheets

Qualifications:

• 5-7+ years of experience in change management, with a strong focus in B2B technology environments, organizational transformations, software implementations, or digital transformation projects
• Proven track record in successfully leading organizational change initiatives and driving adoption of new technologies, systems, or processes.
• Experience working with cross-functional teams, including Sales, Finance, IT, operations, HR, and leadership.
• Education:
  
  Bachelor’s degree in Business, IT, Organizational Development, or a related field
• Certifications in Change Management (e.g., Prosci, ACMP) are a plus
• Strong understanding of change management principles, methodologies, and tools
• Exceptional communication, presentation, and interpersonal skills
• Ability to influence and engage stakeholders at all levels of the organization
• High attention to detail and ability to manage multiple…