Surveillance Shift Manager

Introduction Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

to discover how we empower team members to grow, thrive, and advance in their careers.

• Protect company assets by observing the activities of employees and customers via surveillance cameras.
• Review video footage on gaming in cases of patron/internal control disputes.
• Complete daily activity report and note any pertinent facts and/or incidents.
• Monitor recording equipment, and check equipment operation
• Notify appropriate person when infractions, including but not limited to cheating, stealing, etc. are observed, including notifying MGC agent on duty
• Provide work direction and supervision to Agents and Lead Agents: recommend personnel for hire, termination, and disciplinary action; conduct daily on-the-job training on casino operations and equipment.
• Assign and apportion work to be done among team members.
• Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
• Supervise and manage the work processes or procedures of team members.
• Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
• Address and manage complaints, grievances or concerns from team members.
• Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.

• Associates degree from a college or university
• Five years related experience and/or training
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.