Enhanced Collections Division Senior

We are seeking an experienced Collection Lead to support and strengthen our enhanced collections operations. Reporting to the Enhanced Collections Supervisor, this role serves as a lead worker who provides hands‑on training, performance coaching, and day‑to‑day floor support in a fast‑paced production environment. The ideal candidate brings strong collections expertise, sound judgment, and a collaborative leadership style to help ensure consistency, accuracy, and compliance with court processes.

This position plays a key role in optimizing workflow, resolving complex cases, supporting staff development, and maintaining high‑quality customer service. The ideal candidate will possess a high school diploma or GED and at least three years of experience in a high‑volume collections environment, including making outbound collection calls, conducting in‑person and phone interviews to assess ability to pay, setting up payment plans, and researching and resolving past‑due accounts, preferably within a court or legal setting.

This recruitment will fill a current vacancy at the Riverside Hall of Justice in addition to establishing a countywide eligibility list.

For a complete list of the qualifications and essential duties, please refer to the job description.

At Riverside Superior Court, we reward hard work and dedication!

• Annual merit increases for satisfactory job performance
• A robust benefit plan including medical, dental, vision, disability and life insurance
• A pension plan provided by the California Public Employer's Retirement System (CalPERS). You will contribute between 7% and 8% of your biweekly pay, depending on membership status.
• Optional deferred compensation program
• Generous leave accruals
• Fourteen paid holidays
• Bereavement leave
• Tuition discounts
• Qualified employer for Public Service Loan Forgiveness (PSLF) or Temporary Expanded PSLF (TEPSLF) certification

All applicants are required to submit a completed online application and supplemental questionnaire. To learn more about how to create an application, .

Résumés will not be accepted in lieu of the required application and supplemental questionnaire.

Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all current and previous related work experience. When listing Court experience, please include dates and classification of each position held, if more one.

All applications will be reviewed to identify candidates who meet the minimum qualifications; those candidates deemed most qualified may be invited to an online or written assessment, if applicable.

Candidates who take and successfully pass the assessment may be invited to an oral panel interview. Candidates who are successful in the interview may be placed on an eligible list. Placement on an eligible list is not a guarantee of employment.

Additional steps for the selection process may include a comprehensive background check and drug test.

You will be notified by email and/or text message during the process of this recruitment through  Please check your email spam/junk folders and accept emails ending with  and  If your information changes, please update your profile at

Riverside Superior Court provides reasonable accommodations upon request for applicants with disabilities. Please contact the Human Resources Department at  or Rec if you feel you will need an accommodation for any aspect of the selection process. The Human Resources Department requests that it be advised of special needs at least five days prior to the examination so that a reasonable accommodation may be made.

• Unit: LIUNA
• FLSA Status:
  Non-exempt
• Reports to:
  
  Enhanced Collections Supervisor (ECD Supervisor)
• Pay Scale /Level: ECDSR - 11
• Work Schedule:
  
  8 hours per day
• Positions Supervised:
  None