Sales Program Manager

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in.

Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.

ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Location:

Riverside, CA

Salary Range: $120,000 - $140,000

The Sales Program Manager is responsible for leading and coordinating the successful execution of assigned strategic customer programs from contract award through final acceptance. This position serves as the primary commercial and program interface between ElDorado National (California), Inc. (ENC) and the customer, ensuring contractual obligations, project schedules, technical coordination, and customer expectations are achieved.

The Sales Program Manager is responsible for leading and coordinating the successful execution of assigned strategic customer programs from contract award through final acceptance. This position serves as the primary commercial and program interface between ElDorado National (California), Inc. (ENC) and the customer, ensuring contractual obligations, project schedules, technical coordination, and customer expectations are achieved.

This list of essential duties is not all-inclusive and may be expanded to include other duties, as management may deem necessary from time to time. The team member must be able to perform each essential job duty identified below satisfactorily. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential duties of this position unless doing so would create an undue hardship.

• Serve as the dedicated Program Manager and primary point of contact for the client throughout the program lifecycle.
• Coordinate all customer communications regarding production status, engineering issues, testing, delivery schedules, acceptance activities, warranty matters, and technical support.
• Lead recurring project meetings with the client and internal cross-functional teams.
• Coordinate activities between Sales, Engineering, Manufacturing, Service, Warranty, Supply Chain, Purchasing, Quality, and Finance to ensure contract milestones are achieved.
• Track all contract deliverables, action items, risks, change requests, and customer concerns to ensure timely resolution.
• Support vehicle acceptance activities and coordinate the resolution of punch list items.
• Work closely with the assigned Senior Engineer and Service organization to ensure prompt technical support and issue resolution.
• Coordinate warranty campaigns, corrective actions, field modifications, and technical investigations when required.
• Monitor program performance and elevate risks that could impact schedule, quality, cost, or customer satisfaction.
• Ensure all contractual reporting requirements and customer documentation are completed accurately and on…