Clearance Center Operations Manager

Goodwill Southern California is hiring a Clearance Center Operations Manager to support our mission of transforming lives through the power of work. In this role, you’ll lead day-to-day operations, develop your team, and ensure performance across production, sales, safety, and service—helping your location operate efficiently while delivering meaningful community impact.

• Serve as Manager on Duty (MOD) as needed, overseeing daily operations including opening, closing, and real-time decision-making.
• Lead daily operations by overseeing production, salesfloor execution, and backroom processes.
• Train, coach, and develop team members to meet performance goals, productivity standards, and customer service expectations.
• Partner with the General Manager to drive results across sales, payroll, safety, and expense control.
• Ensure a safe, clean, and compliant work environment by enforcing company policies and procedures.
• Monitor and improve key performance indicators (KPIs), including production output, merchandising standards, and customer engagement programs.
• Support hiring, onboarding, scheduling, performance feedback, and team development activities.
• Coach team members on loss prevention, de-escalation practices, and operational standards.
• Oversee donation processing, merchandising, and inventory flow to maximize efficiency and results.
• Support audits, compliance activities, and operational reporting, ensuring standards are consistently met.
• Communicate business results, operational challenges, and opportunities to leadership.
• Work flexible shifts, including evenings, weekends, holidays, and support nearby locations as needed.

• 1–3 years of supervisory experience in retail, warehouse, or customer-focused operations.
• Strong leadership skills with the ability to coach, develop, and motivate teams.
• Experience managing operations, performance metrics, and multiple priorities.
• Comfort using POS systems, timekeeping systems, and basic computer applications (Outlook, Excel, etc.).
• Strong communication, problem-solving, and organizational skills.
• Ability to handle confidential information with professionalism.
• Bilingual Spanish/English is a plus.
• Commitment to Goodwill’s mission and RISE values (Respect, Integrity, Service, Excellence).

• Hourly Rate: $18.15
• Discount at Goodwill SoCal retail locations
• Goodwill Perks:
  Discounts on dining, retail, theme parks, and movies
• Employee Assistance Program:
  Mental and physical wellness, financial and legal resources, and career and education support

• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Tuition Reimbursement

Lead with purpose. Join Goodwill SoCal and help build strong teams, deliver results, and create opportunities that transform lives and communities.