Regional Service Delivery Manager

• Job Type : Permanent contract | Full-time
• City : Texas
• Minimum annual compensation : 85000
• Maximum annual compensation : 95000

As a global reference in small domestic and professional equipment, we make a real impact through our 45 iconic brands – Tefal, Seb, Rowenta, Moulinex, Krups, and many more – present in over 150 countries. Every second, 13 products are sold, manufactured in our 50 industrial and logistic sites.

Our success relies on the diversity of talents, the richness of individual journeys, and an inclusive and respectful work environment. We are firmly committed to fighting all forms of discrimination. If you have a disability, we are here to listen and adapt your recruitment journey.

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines:
Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores.

You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet’s, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide.

Start your career journey with SEB Professional! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

As the Regional Service Delivery Manager, you will be responsible for overseeing the daily operations of our business in the region and ensuring that our goals and objectives are met. You will be responsible for developing and maintaining strong relationships with internal and external stakeholders, managing the financial and operational performance of the region, and collaborating with other departments to ensure that our operations are running smoothly.

You will also be responsible for setting and achieving challenging targets and implementing effective strategies in order to maximize the region's success. If you're looking to take on a challenging role that will allow you to make a real impact, this is the job for you.

Leading the operational efforts for local market. Specific areas include vendor relations, customer service, equipment maintenance processes and procedures, safety program, contracts, and project coordination.

This is a “working manager” leadership position.

Interfacing with sales, administrative support, vendors and regional management to best serve our clients and our company.

Develop relationships with key customers and vendors.

Manage regional service partners to ensure up-to-date training and skills and SLA’s (service level agreements) are met to established KPI’s. Negotiate local contracts and contracts in new markets.

Develop strategies and tactics for identifying and implementing “best practices” for the region.

Write, review and implement processes and policies where needed.

Provide excellent customer service and meet or exceed customer expectations to assist the sales team in displacing the competition.

Ability to effectively manage third-party vendors.

Effectively negotiate and interpret contracts.

Effectively present information and respond to questions from groups of employees, managers, and customers.

Excellent verbal and written communication skills.

Demonstrated Business Development skills.

Must have a valid driver’s license.

Standing, Walking

Working in a cold or hot environment

Ability to Lift up to 50lbs occasionally

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
• 401(k)…