Area Coach

Location:

13191 Crossroads Parkway, City of Industry, CA, 90025

Position Title:

Area Coach Department:
Operations Prepared By: KFC Operations Locations: 13191 Crossroads Parkway

JOB SUMMARY:

District Manager (Area Coach) will have the overall responsibility for overseeing the people, processes, and operations of restaurants. The District Manager drives day-to-day operations of all company-owned restaurants in the market; trains, coaches, supports managers, plans, and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates Restaurant Managers, Assistant Managers and Restaurant Teams.

ESSENTIAL DUTIES:
• Provides leadership for each manager in the market to ensure customer satisfaction.
• Leads the way by working with each RGM in the market to deliver RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant in market; utilizes available reports (e.g.exception reporting) to identify opportunities; encourages a top-line orientation through operationalfocus; ensures that correct operational procedures are followed at all times.
• Partners with each RGM in the market to build sales over last year’s sales achievement.
• Accountable for coaching and training RGMs, AMs and Shift supervisors for operational excellence,supports national training initiatives, involved in process for new employee orientation, monitorstraining processes to ensure quality training of team members and managers.
• Aggressively develops and maintains RGM and AM staffing levels; drives to full management staffing for each restaurant in market; commits to selection process; monitors restaurant-level staffing.
• Absolutely uncompromising execution of the highest standards of OSHA, local health and safetycodes, and company safety and security policy.
• Champions recognition and motivation efforts throughout the market.
• Does not compromise in creating and maintaining a safe environment for employees and customers.
• Has authority to hire and fire (or participate in those decisions)
• Resolution oriented in all restaurant-level ER activities; provides needed ER assistance to RGM; is proactive in addressing ER needs in the market.
• Recognizes employees for exceptional performance and embodying or core values using Our RBDValue Card to reinforce breakthrough results and to help them and you become a values Ambassador

CORE COMPETENCIES:

Adaptability & Accountability:
Adapts to changes in the work environment, manages competing demands,accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility forown actions.

Analytical

Skills:

Synthesizes complex or diverse information, prioritizes projects and determines the best wayof meeting deadlines and requirements.

Attendance & Punctuality:
Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointmentson time.

Business Ethics:
Works with integrity, adheres to high ethical standards, upholds organizational values, andabides by written policies. Avoids the perception of conflicts of interests and abides by all regulatory requirements.

Communication:
Expresses ideas and thoughts both verbally and in written form, exhibits good listening skillsand comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively.

Compliance:
Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements in accordance with his/her respective jobduties and responsibilities.

Confidentiality:
Main…