Community Resource Advisor

Description

Type:
Full-time, Non-exempt (hourly) Employer of Record:
Inland SoCal 211+

Department: 211 Contact Center

Location:

Hybrid – Riverside, CA

Reports To:

211 Contact Center Supervisors

Grant Funded:
Yes Transfer Eligible:
Yes

Typical

Hours:

Shifts available 24/7. 32-hour workweek.

Pay Range: $20.00 - $25.00 per hour, payable bi-weekly

Benefits:
Medical, vision, and dental coverage; long-term disability and other insurance; 403b

retirement plan; sick leave; accrued vacation; and a 32-hour workweek

In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all

can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs.

We champion community resiliency, financial security, and health under the values of excellence,

empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in

Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and

those we serve, we're working towards a future where every person in our communities can achieve

what they envision for their lives. To learn more about our workplace culture, visit

www.inlandsocaluw.org/careers.

Mission-Focused:
Your goal is to create change for better lives and healthier communities. You engage donors, volunteers, and the community, striving to accomplish shared goals and making the best judgments for the community and organization.

Relationship-Oriented:
You prioritize people over processes, cultivating relationships for common goals. You value diversity, practice effective communication, and actively listen to diverse input.

Collaborator:
You achieve change through collective action and partnership. You share community knowledge, focus on shared goals, and seek win-win solutions while maintaining core values.

Results-Driven:
You are dedicated to measurable goals for the common good. You communicate goals, motivate others, promote innovation, and drive resources to deliver excellent service.

Brand Steward:
You grow and protect the organization's reputation with integrity and strong ethics. You act according to the organization's values, take appropriate action, and maintain transparency.

The 211 Contact Center connects over 200,000 community calls annually to expert, caring help with health and human services in Riverside and San Bernardino counties. 211 is the most comprehensive source of information about local resources and services in the country. We are the boots on the ground, the local experts who make finding help easier, 24 hours a day, 7 days a week, 365 days a year.

Community Resource Advisors (CRAs) are a passionate team of over 20 people who respond to local community requests for health and human services. As a CRA, you have a unique opportunity to build social sector experience and advanced customer service skills while providing the best quality service to improve lives. Specialized ongoing training equips CRAs with skills, knowledge, and tools to be successful in this position and beyond.

CRAs are the frontline of information and referral for community members who need help with housing, food, utilities, childcare, transportation, healthcare, and other needs. Join a powerful team of changemakers!

• The 211 Contact Center operates 24/7/365, and staff must be available to work nights, weekends, and holidays. Shifts may be rotated as needed to ensure quality of service.
• Assist community members by answering incoming calls, texts, chats, and emails efficiently according to established standards, providing community members receive high quality service and ensuring that caller data is collected and entered accurately into the database.
• Assess…