Neighborhood Healthcare – PACE Clinic Manager – Riverside, CA

Job Details Description

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The PACE Clinic Manager supports the mission and vision of Neighborhood Healthcare by overseeing clinic operations and cultivating an environment that delivers high-quality, patient-centered care within a dynamic, interdisciplinary team setting. This role is responsible for ensuring efficient clinical workflows, achieving quality and productivity goals, and supporting staff development through consistent leadership and alignment with organizational values.

This position is fully onsite.

Schedule:

Monday-Friday, 8am-5pm.

• Oversees the day-to-day clinic operations, including staffing, scheduling, clinic staff supervision, and quality outcomes.
• Monitors staffing patterns, caseload distribution, and service coverage to ensure operational efficiency and appropriate workload balance
• Supports workforce planning, onboarding, and role development to meet evolving program needs
• Maintains competency in Interdisciplinary Team (IDT) processes and facilitates IDT meetings as directed, ensuring effective coordination of care and operational alignment
• Ensures standardization of clinic operations within scope; identifies, reports, and addresses variances with rationale to maintain alignment with program expectations
• Collaborate with department leadership to create, review, and revise department policies/procedures, as needed
• Ensure clinic staff receive appropriate department policies procedures training
• Creates and establishes a reoccurring training and orientation program for new hires and existing staff, including competency assessments to measure their ability to provide quality care to participants
• Ensures timely and accurate care to participants by managing clinic patient flow, overseeing appointment bookings, triaging, and gatekeeping with primary care and staff
• Manages and/or implements pharmacy and physician orders, including signing off orders, ordering medications from pharmacy and disseminating orders and instructions to appropriate personnel
• Performs or supervises general skilled nursing care to participants, including administration of prescribed medications, treatments, and assistance with examinations according to nursing standards
• Assists nursing staff in providing direct care, including wound care, IV therapy, blood sugar checks, IM injections, vital sign checks, and/or follow-up on episodic problems identified by providers, such as congestive heart failure, chest pain, dehydration, edema, urinary tract infection, or other health problems
• Consults with and educates participants, family members, and/or caregivers regarding the disease process, self-care techniques, prevention strategies, and medical interventions
• Oversees and directs the coordination of all aspects of hospital, SNF, or ALF admissions
• Identifies emergency situations and takes appropriate action, including coordinating direct hospital admissions from clinic to hospital, as needed
• Maintains integrity of medical/operations records and complies with all data collections and auditing activities
• Maintains and monitors inventory systems for clinical supplies and clinical equipment
• Ensures compliance with healthcare standards and requirements established by various licensing, regulatory, and accreditation bodies
• Participate in committees that support program operations and quality improvement
• Ensure clinical supervision structures are clearly defined and maintained within the clinical team, with appropriate delegation and oversight in accordance with scope of practice and regulatory requirements
• Leads, coaches, and develops clinic staff, including hiring, onboarding, performance management, and disciplinary actions in coordination with Human Resources
• Provides directions to clinical staff and supervisors to ensure alignment with established workflows, performance expectations, and organizational priorities
• Conducts regular department meetings to promote communication, accountability, and alignment
• Evaluates staff performance and supports ongoing development through…