Animal Services Representative

Animal Services Representative (Finance)

The Riverside County Department of Animal Services has an opportunity for an Animal Services Representative who will support the Animal Services Call Center located at the Western Riverside County/City Animal Shelter in Jurupa Valley, CA.

Do you excel in dynamic, high-volume environments? The Animal Services Call Center manages nearly 90,000 calls, in‑person inquiries, social media contacts, and emails each year, requiring team members who can remain composed, responsive, and effective under demanding conditions. The Call Center team consists of 5–6 Animal Services Representatives skilled in the ability to quickly switch focus—for example, the first call may be a general inquiry regarding licensing requirements and the next call, seconds later, seeking emergency guidance due to a puncture bite (dog, snake or another wild animal).

The Animal Services Representative must be able to thrive in a fast‑paced environment with ever‑changing department needs while striving to exceed the expectations of the communities served. Highly competitive candidates will have experience working in a high‑volume call environment at an Animal Control Agency, allowing for Animal Control or Public Safety Procedure knowledge. Chameleon Software or other integrated Shelter Case Management Systems knowledge is also highly desired but not required.

Hours for this position can range from 8 A – 7 P Tuesday through Sunday with flexibility for working emergencies, events and holidays. The position will also be on call.

The County of Riverside seeks candidates to fill positions throughout Riverside County. A list of eligible candidates will be established to fill current and future vacancies. This recruitment will remain open until vacancies are filled.

The Riverside County Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.

• Perform clerical work requiring specialized knowledge of Animal Services programs and services; prepare and process materials/forms which require a thorough familiarity with department policies, procedures, terminology and applicable laws.
• Provide excellent customer service to the public or interdepartmental representatives; answer questions regarding a variety of animal services programs or services including questions on adoptions, vaccination clinics, animal service fees, or licensing.
• Review a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving technical data, laws, policies or procedures; process animal service fees using the Chameleon system.
• Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports.
• Design or revise office forms; maintain complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
• Reply to routine questions regarding specialized animal services and programs offered by the department; compose correspondence and other materials requiring the application of specialized subject matter knowledge.
• Maintain animal service documents using the Chameleon system.
• May handle animals by checking for microchips or placing animals into proper handling areas for vet staff; use special equipment as needed such as kennels or microchip readers.

Graduation from high school or attainment of a satisfactory score on a G.E.D. test.

Six months of providing customer service with responsibility for receiving, evaluating, and responding to inquiries or complaints. Six months of experience in a call center or similar environment handling a large number of calls from the…