Retail Rescue Coordinator

Job Description

Reports To: Food Rescue & Procurement Manager

Status: Full Time, Hourly, Non
- Exempt, Hourly pay $21 - $22

Schedule: Monday – Friday, 7:00 AM – 3:30 PM

Benefits: We offer a competitive and extensive benefits package, including an incremental PTO Plan, 14 paid holidays, and a birthday floating holiday

Summary: The Retail Rescue Coordinator supports FARSB’s mission by managing day-to-day relationships and operations within the Retail Rescue program. This role focuses on small to medium yielding retail partners and Community Partners, ensuring food is recovered safely, program requirements are met, and partners receive the training and support needed to remain compliant. The Retail Rescue Coordinator works closely with the Food Rescue and Procurement Manager, Retail Compliance Coordinator, and Partner Relations team to maintain strong partnerships and reliable food recovery.

Key Responsibilities:

Retail Partner and Community Partner Support

• Identify, cultivate, and maintain relationships with local retail stores, supermarkets, and food retailers, with an emphasis on small to medium yielding donors
• Serve as a primary point of contact for Community Partners by responding to calls, questions, and compliance-related concerns in a timely and professional manner
• Serve as a point of contact for retail store staff by addressing store-level questions or concerns and coordinating with the Retail Compliance Coordinator when issues require escalation
• Support effective communication between FARSB, retail stores, and Community Partners to ensure program expectations are clearly understood and upheld

Partner Onboarding, Training, and Compliance

• Conduct onboarding and retraining for new and existing Community Partners and partner representatives
• Assign Community Partners to retail locations and ensure partners understand program requirements, food safety standards, and operational expectations
• Provide ongoing technical assistance to support compliant and effective food rescue operations in collaboration with Partner Relations Coordinators
• Support the implementation and reinforcement of food safety and food handling protocols in coordination with Retail Compliance staff
• Conduct regular retail site visits to provide support, reinforce expectations, and observe compliance with program standards

Data, Reporting, and Program Administration

• Review, assist with conversion, and ensure timely submission of monthly retail poundage reports
• Maintain accurate program records by updating databases and ensuring partner files remain current
• Support accurate tracking of retail rescue activity to meet internal reporting and compliance requirements

Food Drives and Community Engagement

• Coordinate group, individual, and community food drives, ensuring donated food is delivered to or picked up by the appropriate participating partner sites
• Represent FARSB at meetings, events, and partner engagements to increase awareness of food rescue efforts and community needs
• Participate in trainings, workshops, and conferences to support continuous improvement of partner relations and program operations

Collaboration and Additional Responsibilities

• Work closely with the Retail Compliance Coordinator to match appropriate Community Partners with one-time and ongoing retail donation opportunities
• Collaborate with the Partner Relations team to support overall retail rescue program goals
• Perform other duties as assigned by the Food Rescue and Procurement Manager or Partner Relations Director

Qualifications

• One or more years of experience in retail grocery, food service, food recovery, logistics, community outreach, or a related field
• Experience working directly with external partners, vendors, or community-based organizations
• Ability to manage multiple priorities, deadlines, and field-based responsibilities with minimal supervision
• Strong customer service and relationship building skills, particularly in partner-facing or public-facing roles
• Clear and professional written and verbal communication skills
• Strong organizational skills and attention to detail, especially related to reporting and recordkeeping
• Comfort conducting site visits, trainings, and partner…