Assistant Store Manager

About the Company

Ross is a leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We provide a fun and exciting treasure hunt experience while delivering high‑quality brands and on‑trend merchandise at extraordinary savings.

Responsible for the management and supervision of all areas assigned by the Store Manager and for following company policies regarding customers, associates, and merchandising. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that company standards and best practices are consistently met.

• Leads all company best practices and maximizes productivity by minimizing steps and touches.
• Assists in the analysis of store reports to evaluate controllable expenses and overall performance.
• Communicates any variances to company standards to the Store Manager.
• Ensures proper scheduling of associates to meet business objectives.
• Ensures compliance with all state, local, and federal regulations.
• Ensures scheduling and completion of all associate cleaning tasks throughout the store, including restrooms.
• Accepts special assignments as directed by leadership.
• Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.

• Assists in recruiting, hiring, training, and developing non‑exempt associates.
• Ensures compliance with Ross personnel policies and procedures.
• Assists with associate relations issues by communicating incidents to the Store Manager or District Manager as needed.

• Assists in the management of and continuous monitoring of actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, and adjusts to current business trends.

• Understands that safety is the number one priority and practices safe behaviors.
• Ensures all associates understand and can execute emergency operating procedures.
• Maintains adherence to company safety policies and ensures the safety of associates and customers.
• Assists in the facilitation of monthly safety meetings.

• Treats all customers, associates, and other leaders with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times.
• Executes customer service programs and merchandise presentation programs through associate training and program supervision.
• Supervises and coaches retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, and other areas.

• Represents and supports the company brand at all times.
• Maintains and models a professional appearance in accordance with the company dress code.
• Manages store to ensure a clean, neat, and easy‑to‑shop environment.
• Maintains a high standard of housekeeping with the help of contracted maintenance personnel and Ross associates.

• Ensures recovery, sizing, and markdowns are completed to company standards through teaching, assigning tasks, and follow‑up per best practice.
• Ensures merchandise is presented and organized according to company merchandising guidelines.
• Urgently manages merchandise processing to the sales floor within the expected company timeframe.

• Assists with training associates on loss prevention awareness and store shortage goals.
• Demonstrates integrity and honesty in all interactions with associates and customers.
• Maintains compliance with the loss prevention awareness program and safeguards confidential information, cash, and merchandise.
• Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
• Monitors mark‑out‑of‑stock policy to ensure proper administration.
• Ensures public view monitor (PVM) system is maintained properly.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures…