Manager Sales Operations

Overview

Career at Bourns

If working for an organization with a long history of technological innovation and high advancement potential in a supportive, collaborative, and positive work environment are top considerations for your next career move, then you need to look at the opportunities at Bourns.

Bourns was founded 75 years ago with the guiding principles of providing breakthrough technology solutions, high-quality products, responsive service, and exceptional value. Those principles still hold true today and have instilled a culture that is committed to excellence and ethical operations. As a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions, Bourns employs more than 9,000 people in 21 countries and operates 17 manufacturing centers and 15 R&D facilities.

Our customers and partners rely on Bourns to meet strict design requirements and satisfy international standards in a broad range of industries and applications. We achieve this stature because Bourns employees excel in the development of new products and continuous improvement processes that keep the company a global leader in delivering outstanding service.

Manages, leads, motivates and directs the day-to-day initiatives and programs of the sales support organization. Participates in the developing of and overseeing implementation, analysis and administration of sales policies, systems and procedures. Prepares analysis and reports, audits current procedures to monitor and improve efficiency of operations. Ensures effective measures in place to manage and evaluate customer service and inside sales.

• Responsible for and leads the daily operations for the ECS/America’s sales support group: including customer service, inside sales and sales administrative staff.
• Responsible for developing and implementing systems for customer service and inside sales to track, evaluate and report “customer satisfaction.” Establishes procedures that eliminate errors and reduce transaction costs. Includes proctoring customer satisfaction surveys for the Americas.
• Proactively develops and implements effective reporting tools to facilitate the sales management team in achieving sales goals.
• Manages all sales programs including but not limited to:
  Ship & Debit, SAP Master Maintenance (including Security access), Annual DC price change, Sales Deals and VPA/Group Price Lists, annual requests for quotation.
• Works with legal, contracts and IT to ensure tariff amounts are accurately reflected within SAP to ensure proper invoicing to customers.
• Responsible for implementing and maintaining sales policies and procedures including timely and accurate reporting on performance.
• Responsible for developing sales training program for new and existing sales personnel related to understanding Bourns processes and procedures on establishing new accounts and all related internal sales tools.
• Evaluates, recommends and implements improvements to Sales Policies and Procedures.
• Collaborates with other departments to establish best practice policies with the focus on streamlining activities impacting customer service and sales operations.
• Proactively develops and implements effective reporting tools to facilitate the sales management team in achieving sales goals including maintenance of Partnership and CRM systems.
• Develop & maintain competitive cross-reference matrix to allow customer service, sales & FAE teams to identify potential crosses to influence content selling.
• Provides analytical ad-hoc reports and data from a variety of sub-systems (SAP, CRM, Tableau and SharePoint) including statistical analysis, productivity and sales related reports.
• Establishes departmental goals and objectives along with personnel key performance metrics annually.
• Selects and maintains a competent, motivated and qualified staff of managers and employees.
• Manages customer metric programs including but not limited to: OTD, Quality, Logistics, Service and Systemic applications to align with customer systems and related customer Scorecards.
• Supports corporate financial and quality audits providing…