Sales Development Representative

Built on service. Powered by people. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider while remaining privately owned and people‑first. We continue to reinvest in our people so employees can grow alongside the business.

The Sales Development Representative is responsible for identifying, engaging, and qualifying prospective clients to generate pipeline for the sales organization. This role focuses on outbound and inbound prospecting, initiating executive‑level conversations, and positioning Impact’s technology and managed services solutions to address business challenges. The ideal candidate is consultative, metric‑driven, and thrives in a fast‑paced sales environment. This position partners closely with Account Executives to drive revenue growth and market expansion.

• Prospect and qualify new business opportunities through outbound calling, email, and sales engagement platforms.
• Initiate and secure meetings with VP‑ and C‑level decision makers while advancing Director‑level conversations to executive stakeholders.
• Generate a consistent volume of completed and qualified sales meetings to support monthly pipeline targets.
• Conduct discovery conversations to uncover business challenges and align Impact solutions to prospect needs.
• Collaborate with assigned Account Executives to ensure smooth handoff of qualified opportunities.
• Maintain accurate and timely activity, notes, and follow‑ups within the CRM system.
• Leverage intent data, sales intelligence, and sequencing tools to drive targeted outreach.
• Build and nurture professional relationships through consistent, value‑driven follow‑up communication.

• Previous experience in sales development, business development, or outbound lead generation.
• Proven experience with outbound cold calling and high‑volume prospecting activity.
• Strong verbal and written communication skills with the ability to engage executive audiences.
• Experience using CRM systems and sales engagement platforms such as Salesforce, Sales Loft, Outreach, or similar tools.
• Ability to understand and articulate business challenges across multiple industries.
• Familiarity with IT services, cybersecurity, digital transformation, or technology solutions preferred.
• Self‑motivated, results‑oriented professional with the ability to perform in a fast‑paced environment.
• Experience leveraging intent data or sales intelligence platforms for targeted outreach is a plus.

The typical base salary for this role is $55,000-$70,000. SDRs who achieve plan can earn an additional $20,000 in commissions, with uncapped earning potential for those who exceed goals.

• 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards.
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave.
• Development and growth opportunities with ongoing training & continued education reimbursement.
• 401(k) & retirement plans with complimentary financial advisory services.
• Comprehensive health, disability, life, dental, and vision plans.

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need and applicable regulations. Impact does not guarantee sponsorship for any visa category and may decline certain petitions.