Bilingual Sales Associate​/Asociado de Venta Bilingue​/Riverside, CA

SUMMARY

The Sales Associate will serve as a key representative of the organization to our external clients. This role will focus on delivering outstanding customer service through daily interactions with clients while creating value for the organization and for our clients. This person will proactively enhance the company acceptance and branding in the market while applying best practices and processes during the transactions and services provided.

El Asociado de Ventas actuará como un representante clave de la organización ante nuestros clientes externos. Este rol se centrará en brindar un excelente servicio a través de interacciones diarias con los clientes y al mismo tiempo crear valor para la organización y para nuestros clientes. Esta persona mejorará proactivamente la aceptación y la marca de la empresa en el mercado mientras aplica las mejores prácticas y procesos durante las transacciones y servicios prestados.

• High School Diploma or GED.
• Must speak Spanish fluently and at least basic English communication.
• Ability using computer’s keyboard (letters and numbers) and computer mouse.
• Detail oriented especially when reading, writing, and counting numbers and currency.

• Diploma de escuela secundaria o GED.
• Debe hablar español con fluidez y la comunicación básica en inglés.
• Habilidad para utilizar el teclado de computadora (letras y números) y el mouse de computadora.
• Orientado a los detalles, especialmente al leer, escribir y contar números y monedas.

• Strong verbal & written communication skills for constant interaction with customers in person or by phone.
• Passion to provide outstanding customer service.
• Ability to analyze customer needs, advises about rates, & make recommendations.
• Ability to gather key information to find solutions for our customers.
• Maintains confidentiality of customer information.
• Ability to manage large amounts of cash transactions.
• Team player, collaborator, and service oriented.
• Maintains a clean and organized work environment.
• Maintains and applies current procedural knowledge for compliance guideline standards.
• Other tasks as assigned by management.

• Fuertes habilidades de comunicación verbal y escrita para una interacción constante con los clientes en persona o por teléfono.
• Pasión por brindar un excelente servicio al cliente.
• Capacidad para analizar las necesidades del cliente, asesorar sobre tarifas y hacer recomendaciones.
• Capacidad de recopilar información clave para encontrar soluciones para nuestros clientes.
• Mantiene la confidencialidad de la información del cliente.
• Capacidad para gestionar grandes cantidades de transacciones en efectivo.
• Trabajador de equipo, colaborador y orientado al servicio.
• Mantiene un ambiente de trabajo limpio y organizado.
• Mantiene y aplica conocimientos procesales actualizados para el cumplimiento de las normas de las directrices.
• Otras tareas que le asigne la dirección.

The physical demands described here represent what an employee should do to complete the essential functions of the job. Reasonable accommodation can be made for people with disabilities so they can complete essential tasks of the job.

Work Demands

• Office Environment.
• Open sales floor or a supermarket customer service booth.
• The environment in this position may vary based on the location of the store. It is expected that the noise level in commercial locations is at a moderate level.

• Frequent sitting and operating of computers, phone, calculator.
• Hand manipulation:
  Use of hands to grab, organize, turn things, and related (20% to 50% of the time).
• Observing, listening, and talking to customers and coworkers (70% of the time)
• Sitting: 80% of the time.
• Standing/Walking: 1% to 20% of the time
• Inclined/Bending: 1% to 20% of the time
• Standing and/or carrying things up to 20 lbs. (1% to 5% of the time)
• Pushing/Pulling up to 20 lbs. (1% to 5% of the time)
• Extended sitting hours.
• Observing and listening.
• Cleaning and organizing as need.
• Capture data: 20% to 35 of the time

Diferentes horarios de 8:30 am - 8:30pm de Lunes a Domingo