Home Care Liaison

For nearly 20 years, The Key has helped clients achieve successful long‑term aging at home with comprehensive, concierge‑based care. Ensuring the dignity, safety, and independence of its clients, The Key is committed to changing how the world lives and ages nded in Silicon Valley, The Key has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

As a Home Care Liaison, you’ll be the face of The Key in your community, driving impact by forging powerful referral partnerships and championing our mission to transform aging s isn’t just a sales role—it’s a dynamic opportunity to grow a thriving book of business, exceed ambitious revenue targets, and personally ensure that every new client receives the life‑changing, high‑quality care they deserve.

• Build and maintain strong relationships with community referral sources, manage priority lists, track marketing activities, and represent the organization at networking groups and community events.
• Respond to prospective client inquiries, conduct client assessments, address family concerns, and convert prospects into long‑term clients.
• Communicate effectively with internal teams to ensure care plans meet client needs and that relevant information is shared in a timely manner.
• Provide active relationship management for existing cases through home visits and meetings, and assist the team in keeping client accounts up-to-date with the finance/billing department.
• Deliver after‑hours support—including evenings and weekends—via email, telephone, or home visits for referral partners, prospects, and active clients.
• Maintain a working knowledge of regulatory compliance and licensing requirements, while monitoring the market to identify strategic growth opportunities and evaluate competitors.

• One or more years of sales experience preferably in health care or related field.
• Excellent customer service and sales skills.
• Computer proficiency and ability to document sales activity timely and accurately.
• Current driver’s license and proof of insurance.

• Ability to travel up to approximately 75% of the time.
• Lift and carry up to 10–15 pounds.
• Sit, stand and walk for prolonged periods.
• Use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Starting at $90,000 + uncapped commission.

• Medical/Dental/Vision Insurance
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) with matching
• Touch Care Virtual Care
• Employee Assistance Program
• Flexible PTO (plan for exempt and non‑exempt employees)
• Holidays and Floating Holidays
• Pet Insurance (for eligible employees)

The Key is an equal opportunity employer. The Key prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:
In accordance with Article 2 of the California Health and Safety Code – California Community Care Facilities Act, The Key requires a timely and accurate positive fingerprint identification of California‑based applicants as a condition of employment. If an applicant has been convicted of a non‑exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.