Regional Sales Support

Regional Sales Support

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed.

We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable.

We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, Clear Car, MAX Digital and ACV Capital within its Marketplace Products, as well as, True
360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:

• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities

The Regional Sales Support owns a portfolio of wholesale dealer accounts within an assigned geographic territory. You are the primary ACV point of contact for your dealers, combining hands-on sales engagement with strategic account management to drive sell-side volume, retain and grow dealer relationships, and optimize dealer performance on the ACV platform. You operate with a high degree of autonomy, setting your own priorities across your book of business and tailoring your approach to each dealer's needs and circumstances.

You coordinate across ACV's field, operations, and buyer teams to deliver a consistent dealer experience.

What you will do:

• Manage a defined book of seller accounts, developing account-level strategies based on each dealer's inventory profile, selling patterns, and business objectives
• Drive sell-side volume by advising dealers on pricing strategy, listing timing, reserve levels, Guarantee Sale participation, and platform best practices
• Re-engage dormant and declining sellers by diagnosing the causes of inactivity and developing tailored outreach strategies to restore consistent selling cadence
• Vet and onboard new sellers through TM referrals and VCI leads; set expectations, walk dealers through the listing process, and manage post-sale follow-up
• Manage unlaunched Condition Report outreach by contacting sellers on idle CRs, assessing the reason for delay, and advising on next steps
• Analyze the Weekly Sales Directive, Previous Day Unsold data, and regional marketplace analytics to identify account-level opportunities and prioritize daily activities
• Lead or participate in Previous Day Unsold reviews; advise sellers on competitive floor pricing and relaunch strategy
• Provide deal making coverage, including evening availability, to keep transactions moving when field bandwidth is limited
• Coach sellers approaching Special Deal tier thresholds by sharing data-driven context and recommending strategies to reach the next tier
• Advise dealers on ACV products including ACV Pro, Guarantee Sale, Special Deals, and Clear Car, recommending adoption based on each dealer's business model
• Coordinate with Territory Managers and VCIs to align field activities with your account priorities and share dealer intelligence
• Serve as the liaison between your dealer accounts and Operations Support, Buyer Development, If-Bid, and Major Accounts teams
• Document all dealer interactions and account strategies in Salesforce
• Evaluate account progression within the dealer lifecycle, identifying accounts ready to transition to field-supported coverage and coordinate handoffs to maintain the dealer relationship
• Perform additional duties as assigned.

What you will need:

• Ability to read, write, speak and understand English.
• 4+ years of inside sales, automotive wholesale, dealership operations, or closely related experience
• Proven ability to build relationships over the phone — consultative,…