Clinical Care Associate

• Ensuring exceptional customer service is given to each patient during in-person consultations
• Support the Sales Consultant in the field with the completion of forms and/or paperwork as a result of consultations and device orders
• Collaborate with the Sales Consultant to meet monthly sales and conversion quotas, focusing on in-person demonstrations
• Initiate contact, schedule home unit instruction and follow up at 72 hours on all referrals for H-Wave home units assigned by Corporate, the RSD or the Sales Consultant
• Confirm appointments and conduct consultations in the field to ensure a smooth sales process and customer satisfaction
• Work independently in the field following directions and established processes, while effectively managing your assigned territory
• Maintain a thorough understanding of the company policies, processes, and software to support efficient field sales operations
• Model a culture reflective of our core company values during interactions with clients, patients, health care providers and co-workers both in the office and in the field

• Must reside in the Inland Empire, CA area
• Bachelor’s degree preferred
• Experience in anatomy or physiology preferred
• Demonstrated ability to meet goals in a rapidly changing environment
• Customer Service experience, ideally working with external customers
• Ability to forge, expand, and maintain relationships with our strategic partners
• Strong oral and written communication skills across various media including phone, video, and email
• Must have a valid driver’s license and a clean driving record.

Demonstrates exceptional customer service skills while effectively managing field sales operations and maintaining strong relationships with clients and strategic partners. Proficient in conducting consultations and following established processes to ensure customer satisfaction and meet sales goals.

• Customer Service Experience
• Strong Oral And Written Communication Skills
• Ability To Meet Sales Goals
• Experience In Anatomy Or Physiology
• Valid Driver’s License

• Relationship Building
• Independent Work
• Collaboration

• In-Person Consultations
• Field Sales Operations
• Customer Satisfaction
• Sales Quotas
• Home Unit Instruction

• Sales Software