Sales Support Specialist

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth – creating vehicles our teams can take pride in. Founded in 1975, ENC (ElDorado National – California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process.

Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry’s widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel. ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.

Location:

Riverside, CA

Salary Range: $70,304 - $80,500

The Sales Support Specialist plays a critical role in supporting the sales team, distribution network, and fleet customers by ensuring accurate information flow, timely quoting, organized documentation, and seamless coordination across operations and upfitting. This role helps to accelerate sales, improve customer experience, and strengthen internal communication between Sales, Engineering, Operations, and Customer Success in the quote to cash processes.

You’ll also represent thevoice of the customer to internal departments including production, procurement, and engineering and the voice of the product to sales.

We're a collaborative team that wears multiple hats and building something special - and we’re looking for a Sales Support Specialist who can help bridge the gap between product development and customer success.

• Prepare, process, and track commercial quotes for vehicles and upfit packages.
• Manage incoming sales inquiries, dealer requests, and fleet customer documentation.
• Maintain CRM records, update pipeline data, and ensure opportunity information is complete and accurate.
• Assist in preparing proposals, bid packets, contract documents, and pricing sheets.
• Support the creation of online spec sheets, configuration templates, and commercial sales toolkits.
• Act as a point of contact for dealers, fleet managers, leasing companies, and internal sales reps.
• Provide timely updates on pricing, lead times, production status, delivery schedules, and documentation.
• Support onboarding of new dealers and assist in delivering training materials and resources.
• Coordinate order entry, PO validation, and communication with Operations to monitor build schedules.
• Track units through production, upfit stages, logistics, and final delivery.
• Prepare weekly and monthly sales summaries, quoting activity reports, and order backlogs.
• Support creation of KPI dashboards and executive summaries.
• Assist with customer presentations, sales collateral, and trade show prep.
• Help gather competitive information and organize market insights for the sales team.

• Associate’s or Bachelor’s degree in Business, Sales, Marketing, Supply Chain, Automotive Technology, or related field (or equivalent experience).
• 2–4 years of experience in sales support, customer service, order management, or administrative coordination.
• Strong proficiency in Microsoft Excel/Google Sheets, CRM platforms (Salesforce, Hub Spot, Dynamics), and general office software.
• Demonstrated ability to support quoting processes, documentation…