Branch Manager

Overview

PACE Supply is seeking a results-driven Branch Manager to lead our Riverside, California location. This is a key leadership role with end-to-end ownership of branch performance: inside sales, counter operations, and warehouse logistics. You will build and coach a high-performing team, strengthen customer relationships, grow sales across product lines, and hold a high standard for service and operational excellence. This is not a start-from-zero opening.

Riverside is a young branch with momentum. The opportunity is to tighten operations, develop the team, and turn that early traction into a consistently high-performing PACE location. If you know how to run a wholesale branch, lead a mixed sales-and-operations team, and grow the business without losing control of the counter or the warehouse, this is the role.

PACE Supply is a leading wholesale distributor of plumbing, HVAC, fire protection, and water solutions — and an employee-owned company of 1,600+ people. When you join PACE, you share in the company’s success through our Employee Stock Ownership Plan (ESOP) and a comprehensive benefits package:

• Medical, dental, and vision
• Life insurance
• 401(k)
• Paid time off

We are built on accountability, a strong work ethic, and genuine care for our people and customers. At PACE, when you grow, we all win.

Growing Customer Base / Sales - Work with Director of Branches in developing the sales strategy for the branch. Drive business for all divisions through their branches by developing a sales strategy with the divisions’ product lines and customer base. Bring in the agreed products and ensure the branch employees are trained to sell them with the help of the division experts.

Put the structure in place to find and develop new accounts. Understanding multipliers, market trends, local competition, pricing structures (account matrix set up, contracts, catalogues, category exceptions), credit risk, and having a complete market understanding for all divisions. Engage with inside sales staff and facilitate their effectiveness by identifying and removing obstacles. Review and utilize financials, sales budget, sales reports, including the daily sales edits, and Phocas.

Establish sales budgets and metrics with Director of Branches. Create strategies with sales to grow house accounts. Develop relations with key customers by making sales calls. Engage in local marketplace with Divisional salespeople. Interact with regional sales managers, account managers and division sales managers (high degree of collaboration, common messaging, and accountability). Commitment to support the customer in coordination with regional/ account managers.

Daily effort to meet or exceed the sales budgets and metrics monthly/ annually. Establish agreed response times to customer inquiries with Director of Branches. Resolves conflicts with employees/ customers or on service levels.

Customer Service / Operational Excellence - Partner with Regional Operations Manager in realizing operational efficiencies. Resolve conflicts with employees/ customers or on service levels. Manage that customers are taken care of in a timely manner, and that any issues / errors are managed. Engage with customers and sales associates, including having structured ongoing communication and setting expectations. Work with the credit department and review the aging report as part of customer communications.

Communicate issues and concerns that inhibit branch effectiveness and elevate as needed. Establish relationships with corporate support departments and engage their support to achieve branch goals. Conduct monthly meetings with subordinates to make sure set goals are met. Lead health and safety programs to ensure the…