Service Technician

Description

Perform onsite technical diagnostics, break fix repairs, installations and customer phone support. Manages territory, trunk inventory and completes field reports for service calls and ensures a smooth transition between repairs. Utilizes schematics, manuals and other specifications to determine repair procedures. Installation of equipment according to manufacturer's specifications. Interprets maintenance, manuals, schematics and wiring diagrams utilizing knowledge of electronics and using standard test instruments and hand tools.

• Service printers and copiers, multi-function machines.
• Write up field reports.
• Audit inventory.
• Answer repair calls from vendors and clients.
• Instruct customers on operation of equipment.
• Consult with other field technicians and engineers to resolve problems in system operation and maintenance.
• May advise management regarding customer satisfaction, product performance and suggestions for product improvements.

• High School Diploma and/or Associate’s Degree preferred.
• Ability to multi-task and be detail oriented.
• Possess strong problem-solving skills.
• Previous experience with multi-function machines such as digital copiers and printers is a plus.
• Good verbal and written communication skills.