Audio Visual Services Technician

Audio Visual Services Technician

Reporting to the Audio Visual Services Manager, the Audio Visual Services Technician at California Baptist University (CBU) is responsible for coordinating and delivering high-quality, state-of-the-art audiovisual support for all campus events. This role ensures the effective setup, operation, maintenance, and upgrading of multimedia and AV equipment while promptly troubleshooting technical issues. The technician works collaboratively with the Office of Conferences and Events and other campus partners to ensure seamless service delivery and exceptional event support.

Key responsibilities include equipment management, technical support, and hands-on execution of audiovisual services to meet the needs of diverse campus events.

To perform this position successfully, an individual must be able to effectively carry out all essential duties. The following requirements outline the knowledge, skills, and abilities needed for the role:

• Demonstrated commitment to living out and upholding the University's Christ-centered mission and values.
• Flexibility to work evenings and weekends as required by event schedules.
• Working knowledge of convention services, hospitality operations, camps, conferences, or similar service-oriented environments.
• Proficiency in personal computer applications, including both Windows and macOS platforms, as well as Microsoft Office and related software.
• Knowledge of classroom and event technology systems, including but not limited to Extron, Crestron, and AMX control systems.
• Understanding of rigging, staging, lighting, and sound design principles.
• Strong command of business English and basic mathematics, along with general office practices and procedures.
• Ability to plan, organize, and coordinate multiple projects simultaneously in a fast-paced environment.
• Skill in collecting, analyzing, and compiling data, and preparing clear and concise reports.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with a diverse community of faculty, staff, students, and external clients.
• Demonstrated ability to troubleshoot and repair multimedia and audiovisual equipment efficiently.
• Strong organizational skills with attention to detail and the ability to prioritize tasks and manage time effectively.
• Professional telephone and customer service etiquette and experience.
• Ability to organize and coordinate meetings, events, and logistics.
• Ability to interpret, adapt, and apply policies, procedures, and guidelines.
• Sound judgment and decision-making skills in administrative and operational matters.
• Ability to develop and maintain effective recordkeeping systems and procedures.
• Proven ability to address and resolve customer inquiries, concerns, and complaints in a professional manner.
• Strong analytical skills with the ability to investigate issues, evaluate information, and draw appropriate conclusions.

The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to stand, walk, and sit, and must possess sufficient manual dexterity to operate a computer keyboard, audiovisual equipment, and other tools. This position may involve strenuous physical activity, including heavy lifting, pushing, and pulling of objects weighing 50 pounds or more.

The role requires visual acuity to read text and numerical data, as well as the ability to communicate effectively in person and by telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. The employee may be exposed to moderate levels of environmental factors, including extreme temperatures, dust, dirt, fumes, smoke, and/or unpleasant odors. The noise level is typically moderate but may be loud during events or technical operations. This position involves some exposure to physical risks and hazards, requiring adherence to standard safety precautions.

Duties may include working in confined spaces, low-light conditions, and elevated locations, as well as proximity to electrical equipment and wiring.

Bachelor's degree from an accredited four-year college or university; or two to three years of related experience and/or training; or an equivalent combination of education and demonstrated success in a related field.