Community Resource Advisor

In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs. We champion community resiliency, financial security, and health under the values of excellence, empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in Riverside, San Bernardino, and East Los Angeles Counties.

Together with community partners and those we serve, we're working towards a future where every person in our communities can achieve what they envision for their lives.

We are seeking a Mission-Focused, Relationship-Oriented, Collaborative, Results-Driven, Brand Steward toJOIN OUR TEAM!

About the Position:
The 211 Contact Center connects over 200,000 community calls annually to expert, caring help with health and human services in Riverside and San Bernardino counties. 211 is the most comprehensive source of information about local resources and services in the country. We are the boots on the ground, the local experts who make finding help easier, 24 hours a day, 7 days a week, 365 days a year.

Community Resource Advisors (CRAs) are a passionate team of over 20 people who respond to local community requests for health and human services. As a CRA, you have a unique opportunity to build social sector experience and advanced customer service skills while providing the best quality service to improve lives. Specialized ongoing training equips CRAs with skills, knowledge, and tools to be successful in this position and beyond.

CRAs are the frontline of information and referral for community members who need help with housing, food, utilities, childcare, transportation, healthcare, and other needs. Join a powerful team of changemakers!

Benefits:
Medical, vision, and dental coverage; long‑term disability and other insurance; 403b retirement plan; sick leave; accrued vacation; and a 32‑hour workweek.

Pay Range: $20.00 - $25.00 per hour, payable bi‑weekly

For more information, visit:

• Type:
  Full‑time, Non‑exempt (hourly)
• Typical
  
  Hours:
  
  Shifts available 24/7. 32‑hour workweek; must be available to work nights, weekends, and holidays.
• Department: 211 Contact Center
• Location:
  
  Hybrid – Riverside, CA