Case Manager II

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non‑profit social service agency.

The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 45 programs/services at 18 locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission:
Ignited by faith, we live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self‑sufficiency.

Housing Case Manager (HCM) provides supportive services and rental assistance to individuals and families experiencing homelessness in finding housing through the Rapid Rehousing (RRH) permanent housing placement program. The HCM will be responsible for assisting individuals and families experiencing homelessness in finding housing promptly through Rapid Re‑Housing (RRH) services. The HCM will be responsible for assisting low‑come individuals and families to prevent or end homelessness by focusing on one‑time and short‑term financial assistance through Homeless Prevention (HP) services.

The HCM will work with program participants to eliminate barriers to housing stability, including employment, increasing income, addressing mental/physical health, transportation, childcare, community engagement, strength‑based case management, advocacy, landlord mediation and outreach to promote self‑sufficiency. The HCM will manage multiple cases at once, build on the strengths of participants, develop person‑centered service plans, and connect participants with needed resources and services.

Creative problem‑solving, careful record‑keeping and strong community/landlord linkages and relationship will be key.

• Screen, assess eligibility, verify client needs, and conduct intakes for prospective participants.
• Complete Reverse Referral and Community Que Referrals in the Homeless Management Information System (HMIS) system for all RRH participants.
• Assess program participants at program entry to jointly develop a strength‑based, goal‑driven action plan, progress monitoring, money management, tenant education, and referrals that promote permanent housing and self‑sufficiency in the future.
• Identifying participant strengths and barriers to stability to help ensure proper housing options or maintain their current housing.
• Work with participants to locate, secure or maintain appropriate housing; assist with landlord negotiations, housing applications, and leases when needed; advocate with landlords for prospective tenants.
• Maintain professional rapport with clients, peers and other community service providers.
• Identifying and provide outreach to landlords and community organizations to educate them about RRH and HP related services:
  • Locate suitable RRH housing options.
  • Locate landlords with residents in need of HP services.
  • Build relationships and connections with landlords.
  • Serve as a landlord liaison to help mitigate any issues that arise with tenants.
  • Work with tenants and landlords to solve issues and prevent evictions.
• Develop a referral network of services and supports that assist with housing retention, including linkages for warm handoffs to specialists in employment, transportation, childcare, social service benefits, substance use issues, mental health, medical care, HIV specialized care, etc.
• Build relationships with program participants to learn their needs, goals, strengths, and barriers to maintaining stable housing; keep the channels of communication open and be proactive about…