Case Manager

Location:

Community/Family Shelter

FLSA Status:
Non-Exempt

Department:
Shelter

Reports To:

Manager of Case Management

Job Status:
Full-Time 40 hrs. per week

Schedule:

4/10 schedule

Pay Rate: $23.00

Path of Life Ministries (POLM) is a 501c3 organization serving those experiencing homelessness in the greater Riverside area. Our strategy is to provide a holistic system of care in an integrated, seamless manner for individuals and families, leading them from a place of crisis to a life of stability and self-sufficiency. Our goal is to walk people home. We seek talented and compassionate individuals able to thrive in a high-capacity and complex landscape of providing human services in a non-profit setting.

PATH OF LIFE MINISTRIES CASE MANAGERS ARE RESPONSIBLE FOR WORKING WITH CLIENTS (SHELTER GUESTS AND/OR OTHERS ENROLLED IN POLM PROGRAMS) TO ASSESS THE CLIENT’S ASSETS AND NEEDS, AND ASSIST THE CLIENT IN DEVELOPING AND MONITORING THE FOLLOWING:

• Individual action plans leading toward self-sufficiency.
• Short- and long-term goals leading toward the successful completion of that action plan, if not exceed expectations.
• Tools and/or resources and support systems leading toward and exceeding the successful completion of that action plan.

In the process of assisting the clients in these areas, the role of a Case Manager is to be an advocate, encourager, and resource in the life of the client. Through their relationship with the client, the Case Manager will also help their client surface, identify, and address less than helpful habits and modes of operation and/or thinking that cause, or may cause, dysfunction in the life of the client, which keeps that client from reaching and maintaining self-sufficiency, and/or places or keeps them and their family in a cycle of poverty, instability, dependency, and/or homelessness.

Maintains Excellent Client Files

• Tracks Documented Progress and Referrals.
• Verifies Intake information is complete and accurate and action plan activities run according to program policies and grant guidelines.

Performs all client assessments

• Develop an Individual Action Plan with each client and monitors the Plan weekly.
• Provides encouragement and assists clients in attaining and/or addressing the following:
• Employment, Permanent Housing, Medical/Mental Health Concerns, Federal, State and/or Local mainstream benefit assistance, Personal Identification, Counseling/Referrals/Workshops to address Life Skills, Legal Aid, substance abuse issues, and other necessary services that lead the client to self-sufficiency (not an all-inclusive list).

Supports Program Directors

• Provides Manager of Case Management and Shelter Manager with weekly reports of client progress and make recommendations regarding continued client participation and/or exit from program.
• Attends company case management and operations meetings as well as other outside meetings that relate to job responsibility when requested and/or approved.
• Other duties as assigned.

NOTE:

This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Path of Life Ministries is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

Education and Qualifications

• Associate or Bachelor’s degree in the Social Sciences, Social Work, Psychology, or related field required.
• Two years of experience in case management services preferred.
• Experience working with homeless and mentally ill populations is preferred.
• A working knowledge and practice of Motivational Interviewing, Trauma Informed Care, and the cognitive approach to providing social services and development services.
• A working knowledge of the “hidden rules” and motivating factors and dynamics of social class and generational poverty in America.
• Peer Support and/or WRAP Certified preferred.
• Computer skills with proficiency in Microsoft Office, Excel and (preferably) Access.
• Experience working with individuals that are chronically unemployed is preferred.
• Strong interpersonal skills to…