Case Manager (Homeless Outreach

Case Manager (Homeless Outreach) (Project Management)

Case Managers (CMs) provide housing-focused case management and supportive services to individuals and families experiencing homelessness, primarily through street outreach. They meet clients where they are, supporting them in achieving goals and developing long-term housing plans. CMs connect clients to essential resources, such as medical and mental health care, counseling, and permanent housing. Working in partnership with nonprofits, government entities, law enforcement, and healthcare providers, CMs ensure clients receive coordinated care to obtain and maintain permanent housing as quickly as possible.

Meet with clients over multiple interactions to help them prioritize and obtain the housing and supportive services available to them, with the patience and understanding that it takes an average of 8-10 contact attempts before a client begins to trust the CM and voluntarily engage in case management services.

• Help clients find and access housing programs
• Complete housing applications
• Create and execute a long-term housing plan

• Screen clients for eligibility and provide referrals to appropriate services
• Find resources using 2-1-1 and other community resources approved by the team supervisor
• Complete a warm handoff or other coordination assistance with partner agencies

• Call, email, provide verification of homelessness, or offer other communication to partner agencies to help clients access resources
• Offer to accompany clients to appointments if the client has difficulty navigating services or representing their needs
• Develop and maintain positive professional relationships with various stakeholders to help clients achieve their goals and maintain City Nets positive reputation in the community

• Thoroughly, accurately, consistently, and timely gather and document various types of data
• To better understand client needs
• To accurately assess client eligibility for community resources- to share with funders and stakeholders to improve the countys service landscape
• To enter into the Homeless Management Information System (HMIS) and the county's Coordinated Entry System (CES)
• Follow all Coordinated Entry System protocols and organizational procedures

• Consistently meet all assigned productivity and outcome goals
• In all activities, comply with all contracts, funder requirements, and City Net procedures and policies
• Meet or exceed all goals and requirements established for this position