Case Manager

Job Title:

Case Manager

Foster Children & Youth Services Riverside

Lead Case Manager

Non-Exempt $25.48 - $26.44

The Case Manager will perform a full range of targeted and/or general case management that is strength-based, needs-based, community-based, and family-driven. The Case Manager is responsible for developing and maintaining community relationships, networks, and collaborations that improve the availability and quality of formal and informal services to families and children.

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Plan, train, and coach the case management work of a unit of trained case managers performing difficult or complex casework in such areas as foster care placement, protective services, and ORR program components.
• Investigate and provide services and referrals for clients where their physical or emotional welfare is involved.
• Work with cases involving neglect, abuse, emotional or behavioral problems, physical/mental disabilities or other health conditions affecting a client's personality, family relationships, child, or in-home care arrangements.
• Develop treatment plans to improve or restore individual or family functioning.
• Make case studies for the purpose of assessing problems and determining appropriate types and methods of intervention.
• Conduct thorough psychosocial assessments on families.
• Develop person-centered, strength-based case plans.
• Assess family environment to determine potential or imminent threat to child permanency and stability.
• Maintain up-to-date records of all aspects of case management and prepare reports and correspondence.
• Travel to include transportation of children to parents/sponsor on rotation with other positions.
• Perform other duties as requested by the assigned supervisor and or management.

This job has no supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following.

• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Continuous Learning - Assess own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Dependability - Commits to doing the best job possible. Follow instructions. Keep commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
• Managing Customer Focus - Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
• Planning and Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• Quality -…