Transportation Dispatcher-PACE

Senior Hlth Ctr-PACE
4371 Latham Street
1st Floor
Riverside, CA 92051, USA

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The Transportation Dispatcher will coordinate transportation services to our participants to receive integrated healthcare from our care teams. This role will ensure safety for participants by scheduling regular vehicle maintenance and servicing appointments. In addition, this role will work collaboratively with other relevant teams to provide optimal and frustration-free services to our PACE participants.

This is a full-time, onsite position.

Schedule:

Monday-Friday; 6:45am-3:15pm (30 minute lunch).

• Coordinates and ensures safe transportation services to participants and potential enrollees
• Develops, coordinates, and maintains transportation routes and schedule to ensure timely arrivals for participants appointments
• Prepares monthly transportation reports, as needed
• Participates in the initial, semi-annual, unscheduled, and annual assessments as a member of the Interdisciplinary Team (IDT)
• Attends morning updates and report changes in participants’ baseline status to appropriate staff, as needed
• Attends staff, IDT, in-services, projects, and committee meetings; updates transportation team with information, as needed
• Oversees the scheduling of transportation services to ensure maximum driver efficiency and high participant satisfaction
• Communicates with drivers regrading route changes and schedule updates throughout the day to ensure efficiency
• Provides timely documentation in the participants medical records for appointments canceled or no shows; communicates missed appointments or cancelations to the clinic team
• Assists with scheduling vehicle maintenance appointments for lift vans, ADA accessible minibuses, and ambulatory vehicles
• Supports all departments with transportation needs, including departments with prospective participants to tour the facility and meet the enrollment team
• Remains alert to pertinent input from other team members, participants, and caregivers; updates the IDT promptly of any changes in participants’ condition or psychological status
• Conducts a comprehensive pre-inspection on assigned vehicles, including lift vans, ADA accessible minibuses, and ambulatory vehicles
• Ensures wheelchairs or any other assistive devices are properly stowed
• Assists participants getting in and out of vehicles, including participants requiring additional help with wheelchairs and other assistive devices
• Reports incidents to management according to trainings, policies, and procedures
• Completes all required documentation in a timely and accurate manner, such as progress notes, incident reports, pre-trip inspections
• Supports transportation team by driving service routes, as needed

• High school diploma/GED required
• Two years of public/private transportation experience working preferred
• One year of dispatcher experience preferred; two years of experience within the healthcare and/or related industries preferred
• One year of experience working with frail and/or elderly populations required
• Valid CA driver’s license and proof of auto insurance required
• Current Basic Life Support (BLS) certification required upon hire and must be maintained as a…