Customer Service Rep

Warehouse Order Processor

Duties/Responsibilities:
Processes and inputs all customer orders. Verifies that on-hand inventory is sufficient to cover shipping orders. Generates all related paperwork and necessary information required for customer work orders. Maintains an excellent working relationship with customers and brokers by responding to all inquiries and complaints concerning invoices, shipments, and inventory counts in a courteous and efficient manner. Reports customer feedback to management.

Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes. Oversees all paperwork associated with shipping and receiving functions and maintains the corresponding files, and maintains current and accurate procedures for all accounts. Answers phone calls and operates various types of office equipment necessary to perform duties, effectively corresponding with customers as required.

Schedules inbound and outbound freight to comply with warehouse operations and capacity. Checks drivers in and out, and prepares paperwork for the dock to receive or load out trucks, distributing documentation to appropriate parties. Ensures the accuracy of all shipping and receiving documents, and gathers and maintains all data and records relative to shipping and receiving activities.

Qualifications:

Required Skills/Abilities:
Able to utilize common office equipment, computers, printers and adding machines. Able to receive written and verbal orders and carry them out effectively. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures. Follow company policies, procedures and guidelines, employ safe work practices. Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Education and Experience:

High school diploma or equivalent.

Physical Requirements:

No heavy lifting – Exertion of up to 10 lbs. of force occasionally may be required. Motion Parameters Medium - Sitting for extended periods is common. Manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Work Environment Medium – The job is performed indoors in a traditional office setting. Activities include extended periods of sitting and extensive work at a computer.

Vision and Hearing Medium – Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.