Commercial Account Manager

Overview

Service Master DSI provides restoration across the country. We are the nation’s largest Service Master franchise company with locations in Illinois, Wisconsin, Indiana, Florida, North Carolina, Kansas, Colorado, Connecticut, Missouri, Minnesota and Texas. We invest in education, tools and technology, and training to be industry leaders in disaster restoration cleaning. We are known for the care we take with clients and employees alike.

Our community-like work environment focuses on extensive training and the most advanced equipment in the restoration industry. We believe engaged and happy employees make Service Master DSI an amazing place to work, helping families and businesses recover from disasters.

Role location: This position can be located at any of our branches.
Schedule: Full-time, Monday through Friday (7:30 am to 4:30 pm) + On Call.

• Provide administrative support for commercial and large-loss projects, ensuring seamless project execution.
• Assist in preparing, organizing, and maintaining project documentation, files, and billing readiness materials.
• Support Time & Materials (T&M) clerking, maintaining accurate and up-to-date project records.
• Collaborate with Project Managers to collect and submit required documentation, following client or insurance carrier guidelines.
• Monitor project files for completeness, accuracy, and compliance with company and industry standards.
• Maintain organized records within internal systems and client portals to ensure accessibility and consistency.
• Provide on-site project support and clerking assistance during large-loss mobilizations as needed.

• Minimum of 2 years’ experience in administrative support, project coordination, billing support, or operations preferred.
• Experience in restoration, construction, insurance, or service-based industries preferred.
• Strong organizational, time management, and multitasking skills.
• Detail-oriented with excellent follow-through, accountability, and commitment to accuracy.
• Effective communication and problem-solving abilities, with a collaborative mindset.
• Willingness and ability to travel as needed to support large-loss projects.
• Familiarity with T&M billing and platforms – Clerk of the Works (COW), preferred.
• Proficient in Microsoft Office Suite and project management software platforms.

• Competitive Pay: $22 - $25/Hour; negotiable based on experience
• Health and Wellness Benefits:
  Medical, Dental, Vision, Life and Supplemental Insurance Plans, and 401K, subject to plan terms.
• Paid Vacation Time
• Dynamic Work Environment:
  We work openly and cross-functionally, building relationships, learning together and winning as a team.
• Growth Opportunities:
  We believe in rewarding hard work and results, with abundant opportunities for learning and advancement.
• Equal Employment Opportunity/Employer/Vets Welcome Here