Service Coordinator - Shop Service

Overview

Cogent is seeking a Service Coordinator for our Riverside, Missouri facility. The ideal candidate has an Associate’s Degree (minimum) and prior experience in a customer service/order coordination/scheduling role. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry.

• Create work orders for shop technicians to perform work on equipment
• Acquire documents needed for technicians to perform the job (parts list, exploded diagram, etc)
• Review technician inspections and prepare inspection reports for customer review
• Obtain pricing from vendors/subcontractors to prepare inclusive repair and/or replacement pricing for customers
• Procure all parts, equipment, and tools needed for each job
• Track purchase orders and forecast part arrivals
• Schedule jobs with the Shop Service Manager
• Assist the Service Manager with change orders or modifications to the work scope
• Update customers and the sales team about job status using appropriate communication methods
• Work in Salesforce daily, handling Shop Service related requests
• Attend on-site and virtual training as required (may require infrequent travel)
• Coordinate the work of the sales and service departments to ensure orders are managed with excellence
• Monitor quality from project planning through order completion
• Process warranties and returns to vendors in a timely manner
• Develop and maintain solid relationships with internal and external customers
• Complete all necessary safety training

• Associate’s degree or vocational degree in mechanics, industrial engineering, or construction management, or equivalent experience
• High attention to detail and accuracy
• Ability to work independently and in a team-oriented environment
• Ability to elicit cooperation and de-escalate tension in a customer service setting
• Ability to prioritize and execute tasks in a high-pressure environment
• Adaptability to shifting priorities, demands, and timelines with analytical and problem-solving capabilities
• Excellent verbal and written communication skills
• Excellent customer service, interpersonal, and phone etiquette skills
• Proficiency in MS Office (Word, Excel), Gmail, Google Drive, and Salesforce

• Ability to lift up to 50 pounds
• Ability to operate forklifts

At Cogent, you’re not just an employee—you’re an owner. Our people make the difference, our shared values define us as a team, and our employee-owners work to help build healthy and prosperous communities through creatively engineered solutions for our customers. We are a growing Midwest company providing fluid processing solutions to Industrial, Municipal, Commercial Building Trades, Oil and Gas markets through our family of trusted brands.

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities
• Culture that values Innovation, Collaboration, and Respect

This is more than just a coordination role—it’s a chance to work in a company where your efforts are recognized, your voice is valued, and your professional growth is supported. As an employee-owner, you’ll be part of a collaborative team that celebrates innovation, accountability, and shared success.

Apply today and help us build something exceptional—together!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.