Box Office Ticket Seller - Morton Amphitheater

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

We are seeking enthusiastic and detail‑oriented individuals to join our team as Box Office Ticket Sellers for the upcoming season at the Morton Amphitheater. In this fast‑paced, customer‑facing role, you will be the first point of contact for our guests, responsible for processing ticket sales, will‑call transactions, and resolving customer inquiries with efficiency and a positive attitude.

• Ensure compliance of cash handling policies and procedures
• Balance and reconcile daily/nightly ticket sales
• Assist Manager/Supervisor in reconciling cash drawers and ticket stock
• Assist Manager/Supervisor on pricing initiatives such as Progressive, Platinum, Dynamic, Flex Pricing and Value Channels & Special Ticket Offers when applicable
• Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Assist Manager & Supervisor with internal Ticket Orders and Reports
• Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports

• Prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitate night of show Will Call & Guest List Operations
• Troubleshoot night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on any ADA requirements
• Provide knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Provide positive energy

• Daily operations on Ticketmaster host system for sales and other tasks
• Follow opening and closing shift procedures
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Maintain call center phone system, and keep current all phone menus and calendars of events
• Assist in maintaining Box Office cleanliness
• Follow dress code policy – business casual
• Update and modify spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
• Collect, store and track Lost & Found as necessary
• Assist Manager & Supervisor in any tasks as they arise
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs
• Ensure compliance with ADA ticket laws

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• High School Diploma

• Attention to detail in a multi‑tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ’s

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical…