CASINO HOST

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click to discover how we empower team members to grow, thrive, and advance in their careers.

• Greets guests actively engaged in gaming and assists team members in player identification.
• Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.
• Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.
• Focus on assigned players through guest development and attainment of guest loyalty to the mychoice brand.
• Specifically focus on assisting Table Games Department in guest requests, issuance of comps, hotel and other reservations.
• Maintain and develop assigned players while building professional relationships with guests, through providing excellent customer service and knowledge of mychoice program.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Maintains knowledge of Credit procedures and encourages the use of Credit when appropriate.
• Encourages guest visitation through written correspondence and telemarketing.
  
  - Analyzes and coordinates in-house invitation lists with Manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Assist in greeting and helping with the organization of Cross-Property Events. Responsible for greeting of Cross-Property guests and checking in with guests during their stay, to address any issues or concerns from the Cross-Property Groups.
• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.
• Provide direct support to the other Casino Hosts and/or Executive Hosts by helping with their assigned guests or any tasks needed.
• Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals.
• Develops and maintains technical skills to maximize use of patron data systems.
• Establishes a direct line of communication with all service departments for the purpose of caring for high value players.
• Monitors patron activity and profitability of all assigned players.
• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.
• Provides assistance to the Manager as needed.
• Provides professional representation at internal and external meetings and events.
• Ensures interactions with internal and external guests follow the guidelines of customer service program.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Other Duties as Assigned.

• Must be at least 21 years of age.
• Associate’s degree (A.A.) or equivalent from two-year College or technical school; minimum of one year Casino Guest Service experience, including but not limited to Player Development, Slots or Table…