Concert Usher & Guest Experience Specialist

Position Summary

US Concerts is seeking an Usher/Greeter/Ticket Taker. As an usher, greeter or ticket taker, you help to ensure safety, maintain the cleanliness of the venue, and engage with guests to assist with their needs before, during, and after the show.

• Greet guests, scan tickets upon entry, answer questions, assist with locating seats, and examine tickets for entry to various seat levels.
• Assist with keeping the venue safe, clean, and presentable.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to guests with special needs such as seat accommodations.
• Show CARE by participating in venue recycling efforts before, during and after the show.
• Guide guests to exits or provide instructions in case of emergency.
• Assist in verifying staff credentials to restricted areas.
• Participate in sustainability programs, including sorting waste and collecting recycling, and educating fans about our efforts.
• Partner with fellow band members to close the venue—including collecting recyclables from the lawn or reserved section and properly storing event equipment.
• Assist patrons by giving directions inside or outside the venue.
• Ensure guests safely enjoy the show.
• Perform additional tasks as requested by management.

• High School Diploma or equivalent preferred.
• At least 1+ year in a guest service role preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Acute sense of judgment, tact, and diplomacy.
• Position requires constant walking, climbing stairs, occasional sitting, lifting and carrying up to 25 lbs.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care, disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity and expression, sexual orientation, and any other basis protected by law.

We will consider qualified applicants with criminal histories in a manner consistent with applicable ordinances and laws.

Live Nation will make reasonable accommodations for qualified individuals with disabilities and provide religious accommodations on a case‑by‑case basis.