Party Room Attendant

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click to discover how we empower team members to grow, thrive, and advance in their careers.

• Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.
• Retrieve, prepare, display, sell and serve products to guests as required to serve party room events.
• Follow appropriate food handling procedures to ensure safe, quality products.
• Maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures.
• Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning, sanitizing, sweeping and mopping all areas.
• Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter and cleaning floors.
• Ensure supplies are stocked as needed including but not limited to plates, napkins, tableware, condiments and food products.
• Perform tasks as needed to complete necessary paperwork, account for cash, credit or check payments and make appropriate drops.
• Set up, tear down and clean up party room areas for events including proper arrangement and presentation of tables, chairs, decorations, AV equipment, stages, podiums, dishes, tableware, glasses, cups, and food and beverage products or other props or products as needed.
• Operate machinery as needed including cash registers where applicable and beverage machines.
• Receive and properly store and use items including pop canisters, CO2 tanks, bottled beverages and linens.
• Comply with all alcohol awareness training.
• Preparation and presentation of buffet style service lines including dessert stations, banquet lines, and banquet bars.
• Assist in operation of other food and beverage venues as needed.
• Attend all departmental and company training programs or meetings as directed.
• Compile information, complete and submit reports as needed.
• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
• Meet department uniform, appearance and grooming requirements.
• Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  EDUCATION and/or EXPERIENCE:

  High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience.

  LANGUAGE AND COMMUNICATION SKILLS:

  Ability to prepare, read and comprehend documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of…