Healthy Living​/Membership Director

Overview

This position provides direct operational oversight of the Riverside Community Center, ensuring excellence in programs, member experience, associate leadership, and facility operations. The Program Director functions as a key member of the Platte County Community Center South (PCCCS) leadership team, aligning Riverside operations with association strategy, standards, and community impact goals.

Hiring Range: $43,000-$46,000 annually

Benefits Include:

• Comprehensive benefits package
• YMCA Retirement Plan
• Free citywide YMCA membership for you and your household
• Leadership development and professional growth opportunities
• Be part of a mission-driven organization celebrating over 165 years of service in the Kansas City community

We are cause-driven
. We don’t just show up, we show up with purpose.
We are welcoming
: we are open to all. We are a place where you can belong and become.
We are genuine
: we value you and embrace your individuality.
We are hopeful
: we believe in you and your potential to become a catalyst in the world.
We are nurturing
: we support you in your journey to develop your full potential.
We are determined
: above all else, we are on a relentless quest to make our community stronger beginning with you.

• Provide day-to-day operational leadership of Riverside Community Center.
• Ensure consistent, high-quality member experience at all points of entry and engagement.
• Oversee building coverage plans including Membership Associates, Pool Gate Attendants, and Building Monitors.
• Ensure facility cleanliness, safety, and operational readiness.
• Address member concerns, escalations, and community inquiries.
• Monitor daily operations to ensure adherence to YMCA policies and procedures.

• Design, implement, and evaluate a diverse schedule of wellness programs, classes, and engagement initiatives serving members of all ages and abilities.
• Align Riverside programming with PCCCS and association-wide strategic priorities.
• Lead member retention and engagement strategies.
• Support tour follow-up and onboarding systems connected to health and wellness programming.
• Identify new program opportunities based on community need and participation trends.

• Directly supervise assigned associates.
• Interview, hire, train, schedule, and evaluate associates.
• Conduct regular team meetings and provide coaching and development.
• Build a culture of accountability, hospitality, and mission alignment.
• Ensure adequate staffing coverage and operational continuity.

• Develop and manage department budgets for Riverside operations.
• Monitor revenue performance and expense control.
• Prepare and evaluate monthly operational and program reports.
• Support financial sustainability through program growth and retention efforts.
• Participate in Annual Campaign efforts as assigned.

• Partner with association safety & risk leadership to ensure compliance standards.
• Ensure associates maintain required certifications.
• Enforce safety protocols and risk management procedures.
• Respond appropriately to incidents and emergencies.
• Ensure building monitors and pool gate attendants are properly trained in safety and access control procedures.

• Serve as an active member of the PCCCS leadership team.
• Participate in center leadership meetings, strategic planning, and performance reviews.
• Collaborate with leadership to ensure consistency of standards, staffing philosophy, and member experience.
• Support cross-center initiatives and shared resource planning.
• Represent the YMCA at community functions and partnership meetings when appropriate.

• Two years’ experience in this or a related field.
• Two years supervisory experience in leading a team.
• Bachelor’s degree from an accredited college or university or the equivalent combination of education and experience in a health and wellness field.
• Adult and Pediatric FA/CPR/AED.
• ACE or AFAA Group Exercise Instructor certification and/or a personal training certification that is accredited through the National Commission for Certifying Agencies.
• Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Must be able to reflect a positive attitude.
• Must be able to manage and monitor department budget.
• Ability to make independent and sound decisions in a fast-paced environment.
• Articulate with high skills in written communication.