Director of Lifecycle Services

Marlen, headquartered in Riverside, MO is a global leader in premium food processing technologies. Marlen’s products have long set the standard for quality and performance in vacuum stuffing and pumping, portioning, size reduction, thermal processing, and food handling. Marlen has been trusted by the world’s leading food brands for over 70 years.

The Director of Lifecycle Services is a strategic, commercially focused executive responsible for transforming aftermarket performance into a scalable, customer centric, and highly profitable growth engine. This role is accountable for the financial performance, operational excellence, customer satisfaction, and team development.

Ensuring that aftermarket becomes a core driver of profitable growth.

As a key member of both the Duravant Lifecycle Services leadership team and the Marlen leadership team, the Director plays a pivotal role in driving aftermarket strategy, market expansion, revenue diversification, and aligning execution across engineering, operations, sales, finance, and the Duravant enterprise.

This position oversees all commercial activities related to parts and service sales and directs all technical and administrative service operations, including installation, repair, preventive maintenance, training, warranty management, and value‑add solutions delivered at customer sites.

Candidates must bring proven leadership experience, strong supervisory and project management skills, and solid familiarity with the technologies incorporated into Marlen systems.

• Provide commercial leadership for all aftermarket functions, including parts sales, field service, project management, and value-added service offerings.
• Serve as a senior leader within both the Duravant Lifecycle Services and Marlen leadership teams, contributing to executive-level strategic planning and decision-making.
• Develop and execute a multi‑year aftermarket growth strategy centered on revenue expansion, margin improvement, and lifecycle value creation.
• Build a structured commercial engine including pricing strategy, disciplined margin management, and proactive campaigns for parts, service, upgrades, and rebuilds.
• Establish a customer‑centric vision that enhances responsiveness, lifecycle support, serviceability, and uptime performance.
• Lead development of new predictable revenue service offerings while conducting ongoing competitive and market analysis to guide prioritization and ensure strategic fit.

• Oversee recruitment, development, performance management, and daily operations for the Aftermarket team, ensuring adherence to Marlen and Duravant policies and procedures.
• Draft, implement, and maintain policies, processes, and performance metrics that ensure operational efficiency and a high-quality customer experience.
• Implement rigor in initiative prioritization and completion, ensuring that strategic projects are launched, progressed, monitored, and finished.
• Build and enforce disciplined processes for scheduling, installed‑base intelligence, pricing, quoting, field reporting, and KPI review.
• Improve operational results including response time, schedule adherence, first‑time fix rate, warranty cost reduction, and service profitability.
• Reinforce compliance expectations: training completion, expense reporting, AR review participation, and  activity.

• Drive a culture of proactive customer engagement, rapid issue resolution, and full follow‑through.
• Strengthen feedback loops to capture field learnings and translate them into engineering, quality, and product‑improvement actions.
• Partner with Sales and Marketing to build integrated go‑to‑market strategies that highlight Marlen’s lifecycle value.

• Direct and coordinate promotional efforts for aftermarket products and services to expand market share, attract new customers, and strengthen competitive positioning.
• Strengthen feedback loops to capture field learnings and translate them into engineering, quality, and product‑improvement actions.
• Partner with Sales and Marketing to…