Regional Branch Manager

How You Will Make a Difference

The Regional Branch Manager is directly involved in driving business success by managing daily operations, ensuring high levels of customer satisfaction, and fostering a culture of engagement among employees. The ability to lead a team effectively, achieve sales goals, and uphold the highest standards of service impacts the company's growth and overall profitability. Each CK branch serves as a vital access point for customers, contributing to sales performance, brand recognition, and community engagement.

Responsible for building and leading a high-performing team by fostering positive working relationships, resolving conflicts, and providing mentorship. Active listening, recognition, and feedback will be key components of your leadership approach.

A successful candidate will be goal-oriented and proactive in analyzing performance metrics. Responsible for identifying opportunities to upsell and cross-sell products to maximize profitability and customer satisfaction.

Displays excellent organizational skills and the ability to manage multiple priorities in a fast-paced, ever-changing environment. Must be able to adapt quickly to new challenges while maintaining a structured approach to achieving business objectives.

Please read slowly these are non-negotiables and are a requirement for all positions!

• Driven
  - Hardworking, Dedicated, Dependable, Desire to be the Best
• Passionate
  - Positive Attitude, Appearance, Pride, Love What We Do
• People-Oriented
  - Honest, Respectful, Trust-Worthy, Integrity
• Solutions-Focused
  - Knowledgeable, Creative, Problem-Solvers

• Oversee daily branch operations, ensuring compliance with company policies and sales targets.
• Lead and support the Customer Service Retail teams across our Kansas City and Topeka branch locations, fostering a strong work culture
• Develop and execute sales and marketing strategies in collaboration with the CK marketing team
• Manage inventory levels and ensure proper stocking of cylinders and hard goods at each of the locations in the area of responsibility
• Provide employee training and development through CK University and vendor resources
• Maintain branch and employee schedules, conduct regular site visits, and track performance metrics
• Strengthen external and internal company relationships by addressing concerns with effective solutions in a timely manner
• Support sales teams, including Retail/Counter Sales, Customer Service, and Outside Sales
• Represent CK in industry organizations and support CK relationships with outside organizations through meeting attendance, memberships, conferences, etc. (MCA, ASA, SMACNA, AWS, etc.)
• Participate and encourage participation from others in company committees and company-sponsored activities
• Be available for after-hours calls for key accounts
• Available to travel, up to 50% of the time
• Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitors
• Adhere to the CK Core Values through behavior and words
• Other duties, as assigned, within the job classification and business

• High School Diploma or equivalent
• Preferred three (3) years of retail counter experience with welding equipment knowledge
• Supervisory experience preferred, but not required
• Excellent verbal and written communication skills
• Ability to adapt to changing situations as needed while still accomplishing the required tasks and meeting deadlines
• Skilled at prioritizing tasks and delegating the workload as needed
• Ability to manage diverse individuals and situations professionally
• Reading, writing, counting, and basic mathematical skills required to accurately complete necessary documentation
• Must be able to work independently and problem solve issues as they arrive
• Willingness to address any conflict
• Proficiency in operating office equipment, including computers, phones, and fax machines
• Competence in Microsoft Office Suite and other relevant software
• Ability to lift and handle…