Rental Service Manager
Listed on 2026-09-09
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Management
Operations Management, General Management, Project & Program Management
Cogent's Velocity rental division is hiring a Rental Service Manager to manage the day-to-day operation and financial performance of the rental service operation. This is a Service-Manager-tier role specialized for rental. The position manages all employees and activities related to rental shop and field service (pump rental, temporary bypass systems, diesel-driven equipment, dewatering, and equipment rehabilitation) to ensure timely delivery of quality services.
The Rental Service Manager combines operational management (fleet readiness, utilization, P&L, scheduling) with hands‑on leadership of the rental team and is accountable for the cost, quality, and delivery objectives of the rental operation.
- Operational and financial performance (P&L) of all rental service activities: revenue, margin, labor utilization, and equipment utilization rates
- Fleet readiness: ensuring rental equipment is maintained, tested, and available for deployment; coordinating equipment requirements to maintain adequate inventory for maximum utilization
- Coordinates and provides technical, quality, and service leadership to the rental shop and field teams
- Recruits, mentors, trains, and motivates the rental team in safety, quality, and productivity improvements; coaches and counsels employees on individual skills, performance, and development needs
- Trains and ensures all assigned employees are aware of and comply with Company, government, and customer policies, procedures, and regulations
- Equipment rehabilitation planning and execution at Kansas City and supporting facilities: prioritization, timeline, and budget
- Rental inventory and fleet management: utilization rates (time and dollar utilization), equipment condition, replacement/disposal planning, and routine assessment of rental‑equipment need through feedback from sales, customers, and suppliers
- Manages organization, safety, and maintenance of the rental shop, yard, and service vehicles; DOT fleet management and DOT compliance (DVIR, HOS, driver qualification)
- Provides guidance to rental service and repair processes — personnel requirements, material needs, facility needs, and tools and equipment
- Establishes quality control standards; ensures all established cost, quality, and delivery objectives and commitments are met
- Takes corrective measures to minimize downtime and interruption of schedules; reviews repair and operating reports and directs resolution of operational, repair, and maintenance problems
- Customer coordination on rental deployments: equipment selection, delivery scheduling, and site setup requirements
- Oversight of emergency and after-hours rental response: on‑call crew readiness, rapid deployment for dewatering/bypass emergencies, and 24/7 customer responsiveness
- Customer satisfaction: monitors customer feedback and satisfaction measures, resolves escalations, and supports the sales team on rental opportunities and customer relationships
- Collaboration with geographic Senior Service Managers on rental resources and support needs within their territories
Education - Technical degree, equivalent military experience, or applicable industry-equivalent experience in lieu of degree; associate's degree or higher preferred
Experience - Minimum 3-5 years in rental equipment operations, field-service management, or related industrial service role; experience with equipment fleet management, customer coordination, and DOT fleet / DOT compliance
Licenses - Valid driver's license and clean driving record required;
Class A CDL preferred
Computer Skills - Email, MS Word, MS Excel, Salesforce; ability to learn fleet-management and ERP systems
Language - Read, write, speak, and understand English
Physical - Ability to work in office, yard, shop, and field environments; ability to lift to 75 lbs; ability to operate service vehicles and forklifts; regular travel to rental facilities required
Preferred Qualifications- Bachelor's degree in business, operations management, technology, or a related field
- Three or more years of rental management experience, including direct P&L responsibility
- Experience managing multi-location operations
- Knowledge of diesel-driven…
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